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      Smartrr

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      Customer Success Interview

      4 Mar 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Smartrr

      Interview

      The interview process was really friendly. The negative part was the work assignment; I had to put together a QBR for a fictional company. I put a lot of time and energy in it and was immediately rejected. What made it worse was that they never did QBRs before so it made me feel like they were just collecting data and free work from job applicants

      Interview questions [1]

      Question 1

      How do i deal with a difficult client?
      Answer question
      3
      Smartrr response
      2y
      I'm glad to hear the interview process was friendly and welcoming! I understand it can be difficult to invest time into a project, especially when an offer isn't forthcoming, but I hope you can understand we use that exercise to test critical thinking, presentation skills and client interaction which are all super critical skillsets for success in CS roles at Smartrr. Our goal is never to extract anything from candidates but to make sure we have the right fit before offer (we find the fictional client QBR to be a very effective setting to test for skills in a short period of time and with limited work required from the candidate). Wishing you all the best, Ben