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      Customer Support Advisor Interview

      5 May 2021
      Anonymous employee
      Toronto, ON

      Other Customer Support Advisor interview reviews for Shopify

      Customer Support Advisor Interview

      13 Dec 2023
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Shopify

      Accepted offer
      Positive experience
      Difficult interview

      Application

      The process took 4 weeks. I interviewed at Shopify (Toronto, ON) in Apr 2021

      Interview

      Steps 1. Online application: Typing test and resume. 2. Recruiter reached out after a week for the Life Story. Be sure to know your previous work history and be able to portray the skills correlating to the job. 3. Technical Interview, I scheduled mine 3 days after I got the invite, so I could give myself enough time to go over the Shopify Technical Interview Booklet: - Make a Shopify Store before you go to the technical interview, know it in and out so you can assist the clients during the job. Put yourself in the position of handling 2 live chats, get questions from the Shopify Help Centre and start practicing dealing with 2 live chats at once using a word document or whatever you want to use, but definitely practice! - During the Technical Interview: Part 1 you have 15 mins to deal with 2 live chats simultaneously, make sure you pay attention to both: - Live Chat 1: What is accessibility? - Live Chat 2: How do I setup crypto pay? One of my clients is asking about BitPay what is that and how do I set it up? Part 2 you will get a call from the technical recruiter and you have 10 mins to resole it: - Hey I'm selling some new products but I don't have them in stock, how can I hide them on my Shopify Store? - During the call engage with the client, ask them questions like what they are selling, guide them through each step making sure they're in the right section, match their tone, if they're in a hurry try to understand that and ensure you can resolve the issue quickly. 4. About a day later they should reach out to you to let you know if you passed or failed. If everything is going well, you're going to hear back really quickly asking for 3 references, they're going to ask you to fill out your references and will send a survey to your references so they can fill it out. 5. About a week or so after your references fill out their form you should get a call from the recruiter for an offer.

      Interview questions [1]

      Question 1

      - Live Chat 1: What is accessibility? - Live Chat 2: How do I setup crypto pay? One of my clients is asking about BitPay what is that and how do I set it up? - Phone Call: Hey I'm selling some new products but I don't have them in stock yet, how can I hide them on my Shopify Store?
      Answer question
      17

      Interview

      Typically 3 rounds. They do a good job of getting to know you and who you are. Then there's a gauntlet where they put you on the spot in some customer scenarios to figure out how you operate.

      Interview questions [1]

      Question 1

      Teach us how to do something, showing your process (i.e. a hobby).
      Answer question

      Customer Support Advisor Interview

      28 Jul 2023
      Anonymous employee
      Galway
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Shopify (Galway)

      Interview

      Life Story - describing yourself Gauntlet - seeing if you can handle the tasks of the role Second round interview to determine if you are the best fit for the role.

      Interview questions [1]

      Question 1

      Discuss your Life story Gauntlet - Test chat and test call
      Answer question

      Customer Support Advisor Interview

      29 Jun 2022
      Anonymous employee
      London, England
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Shopify (London, England) in May 2022

      Interview

      The process was straight forward, I filled out the form on the Shopify website from which it took about 2 days to hear back with an invite to a lifestyle interview. There it was just about getting to know me and how I got on the road that has led me to apply for this position. After that I was invited to a technical interview which consisted of 2 chats and a Email. Overall I highly recommend creating a test store before the technical interview as it helped out a lot in preparation. The whole process took about a month

      Interview questions [1]

      Question 1

      How do you add custom code for a packaging slip template
      Answer question