Shopify Reviews | Glassdoor.ie

Shopify Reviews

Updated 20 Jan 2020

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4.0
73%
Recommend to a Friend
92%
Approve of CEO
Shopify CEO Tobias Lütke
Tobias Lütke
378 Ratings
Pros
  • "You work from home which is best decision I ever made as well as helping the planet(in 54 reviews)

  • "Lots of freedom to work on new ideas, in-house chefs and great benefits(in 39 reviews)

Cons
  • "Some gurus are straight up smarter(in 25 reviews)

  • "There are no cons I can think of(in 18 reviews)

More Pros and Cons
  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than 3 years

    Pros

    Friendly colleagues, if you're lucky great leadership, open environment

    Cons

    Lonliness of working alone/from home

    Shopify2019-11-25
  2. "Decent job if you're desperate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru in Galway
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    work from home, some professional development time scheduled in

    Cons

    no growth opportunities, toxic work environment

    Advice to Management

    no advice- feedback does not break through to the management level.

    Shopify2020-01-20
  3. "Great environment for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Constant change keeps things interesting. Perks are great compared to other companies in the industry.

    Cons

    Remote can get lonely.

    Shopify2019-11-11
  4. Helpful (3)

    "Toxic place to work, do not believe the hype. Honeymoon period is a thing."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru in Dublin, Dublin
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    The other Gurus you work with are nice people.

    Cons

    This company has an environment of high stress and high anxiety, with little to no pay increase reflecting the time and dedicated work of its employees. The leadership is very poor and inconsistent, especially at the squad and time lead levels. There is constant micro-managment. Performance reviews for Gurus are done by people who do not actually do the kind of work routinely that they critique, in some cases they have not done it for years. The place has a huge cult atmosphere. There is a ridiculously high burn out rate for staff. The type of work is very lonely and extremley isolating. There are high expectations in every aspect of your work, you will be monitored and recorded to a totalitarian level that puts 1984 to shame. There is a constant rat race to get out of Guruland and into another role. Guruland as a whole is a glorified call centre, nothing more, do not believe the hype. People are slowly drained of energy and most quit around the two or three year mark unless they move into a promoted role. Those who have moved on to bigger roles do not glance back. Promotions stink of nepotisim and cliques are rampant. Expect to work most if not all major holidays, weekends are also worked but you are not informed of this until after the hiring and training process. The place is in a desperate need of a union for employees. There is little to no long term planning, which is ridiculous for a company planning to be 100 years old. As a Guru, it is a soul crushing, empathy sucking, time demanding job and it will wear down anyone. There might be a reply to this review from management that will "understand where these feelings are coming from" and "it is not for everyone", they "empathise and understand" and they "make changes to address these kinds of issues" but that is lip service. They are looking to cover themselves and protect the company image at the cost of Gurulands wellbeing. It is business as usual and unsurprisingly they hemorrhage talent. All in all, it is a pretty bleak place to work, they will kill any enthusiasm you have for the role and I would not recommend anyone to work here.

    Show More

    Advice to Management

    So many issues, but any recommendations will not be implemented. Management has a culture of protecting itself, so change is almost impossible. Don't worry though, they always find a way to pat themselves on the back and congratulate themselves regardless of whatever issues they fail to tackle time and time again.

    Shopify2019-12-12
  5. "Partner specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Partner Specialist in Galway
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Best company for personal growth You work from home which is best decision I ever made as well as helping the planet

    Cons

    None the company is all good

    Advice to Management

    Keep doing what you do

    Shopify2019-10-06
  6. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru in Donegal
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    Remote work Good pay Great atmosphere

    Cons

    None to mention as of yet

    Shopify2019-09-25
  7. "Perfect for a Millenial!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time

    Pros

    - always encourage you to follow your own path and give you the tools to do so - lots of room for progression - fantastic resources and work-from-home is a benefit

    Cons

    - depending on your personality, it might feel lonely

    Shopify2019-09-20
  8. "Remote guru position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Good salary, excellent benefits and perks, lovely people

    Cons

    Working remotely can be lonely

    Shopify2019-09-20
  9. Helpful (1)

    "Decent work environment with limited career growth opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time

    Pros

    -Equipment provided for work is of great quality. -Benefits and perks are improving year on year. -Remote work and all the perks that come from that. -Strong support structure for employees. -A lot of emphasis on skills development. -Exciting company mission.

    Cons

    -Two class system between remote employees and in-office employees. Leads to a wide disparity when it comes to perks and career advancement. -Despite efforts, still a fair bit of siloing of knowledge & projects leading to duplicate effort. -Internal operations struggling to match the scale of external growth.

    Advice to Management

    Too much emphasis on living within a few miles of Ottawa in order to advance your career. The hiring process is demanding, and we're seeking passionate, engaged and intelligent people to create amazing things, but then limiting them due to geography. It's leading to some of our brightest talents becoming dulled.

    Shopify2019-09-13
  10. Helpful (5)

    "Guru"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru in Galway
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Shopify full-time for less than a year

    Pros

    Nice people, very interesting job, good perks

    Cons

    3 simultaneous chats are stressful even for tenured gurus. You often end up giving poor support. No scheduled breaks during the day apart from the 30 minutes lunch break. They say you are allowed to step away from your computer for 10 minutes twice a day, but with overlapping chats it is practically impossible.

    Advice to Management

    2 chats per guru At least one compulsory 15 minutes break per day.

    Shopify2019-07-20
Found 510 reviews