Shopify Reviews | Glassdoor.ie

Shopify Reviews

Updated 3 Dec 2019

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4.0
71%
Recommend to a Friend
92%
Approve of CEO
Shopify CEO Tobias Lütke
Tobias Lütke
358 Ratings
Pros
  • "You work from home which is best decision I ever made as well as helping the planet(in 54 reviews)

  • "Lots of freedom to work on new ideas, in-house chefs and great benefits(in 38 reviews)

Cons
  • "Some gurus are straight up smarter(in 24 reviews)

  • "No cons, wonderful place to work(in 16 reviews)

More Pros and Cons
  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than 3 years

    Pros

    Friendly colleagues, if you're lucky great leadership, open environment

    Cons

    Lonliness of working alone/from home

    Shopify2019-11-25
  2. "Great environment for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Support in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Constant change keeps things interesting. Perks are great compared to other companies in the industry.

    Cons

    Remote can get lonely.

    Shopify2019-11-11
  3. "Partner specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Partner Specialist in Galway
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Best company for personal growth You work from home which is best decision I ever made as well as helping the planet

    Cons

    None the company is all good

    Advice to Management

    Keep doing what you do

    Shopify2019-10-06
  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru in Donegal
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time for less than a year

    Pros

    Remote work Good pay Great atmosphere

    Cons

    None to mention as of yet

    Shopify2019-09-25
  5. "Perfect for a Millenial!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time

    Pros

    - always encourage you to follow your own path and give you the tools to do so - lots of room for progression - fantastic resources and work-from-home is a benefit

    Cons

    - depending on your personality, it might feel lonely

    Shopify2019-09-20
  6. "Remote guru position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    Good salary, excellent benefits and perks, lovely people

    Cons

    Working remotely can be lonely

    Shopify2019-09-20
  7. Helpful (1)

    "Decent work environment with limited career growth opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shopify full-time

    Pros

    -Equipment provided for work is of great quality. -Benefits and perks are improving year on year. -Remote work and all the perks that come from that. -Strong support structure for employees. -A lot of emphasis on skills development. -Exciting company mission.

    Cons

    -Two class system between remote employees and in-office employees. Leads to a wide disparity when it comes to perks and career advancement. -Despite efforts, still a fair bit of siloing of knowledge & projects leading to duplicate effort. -Internal operations struggling to match the scale of external growth.

    Advice to Management

    Too much emphasis on living within a few miles of Ottawa in order to advance your career. The hiring process is demanding, and we're seeking passionate, engaged and intelligent people to create amazing things, but then limiting them due to geography. It's leading to some of our brightest talents becoming dulled.

    Shopify2019-09-13
  8. Helpful (4)

    "Guru"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru in Galway
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Shopify full-time for less than a year

    Pros

    Nice people, very interesting job, good perks

    Cons

    3 simultaneous chats are stressful even for tenured gurus. You often end up giving poor support. No scheduled breaks during the day apart from the 30 minutes lunch break. They say you are allowed to step away from your computer for 10 minutes twice a day, but with overlapping chats it is practically impossible.

    Advice to Management

    2 chats per guru At least one compulsory 15 minutes break per day.

    Shopify2019-07-20
  9. "Customer success guru"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Guru in Galway
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Shopify full-time for less than a year

    Pros

    Nice people, great benefits , good training and really thorough resources for doing the job

    Cons

    Can be lonely working remote didn’t feel like I was friends with my coworkers that said everyone was really nice.

    Advice to Management

    Hard not to feel under pressure from trainer to go up to three chats

    Shopify2019-06-09
  10. Helpful (6)

    "Shopify Guru Ireland Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Success Guru in Dublin, Dublin
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at Shopify full-time for more than a year

    Pros

    1) The pay is very good and is annually reviewed. 2) Benefits are amazing and include health and dental insurance amongst many others (sports equipment, house cleaner, ongoing learning etc.). You also get these once you start and dont have to wait until after your 6 month probation. 3) Equipment they provide is top of the line and if you have any issues with any of it or you accidentally damage anything they... replace it quickly and easily. 4) Stock provided which you can sell at any point. More is given the longer you work there of course. 5) Everyone who works there is really nice and they train you really well. 6) You get a lot of training and professional development time in your schedule each week, generally 2-3 hours. 7) Its great experience and you learn loads of great skills in the world of e-commerce, digital marketing and web design.

    Show More

    Cons

    1) The 8 week rotating schedule means you have to work weekends a lot of the time. 2) It can be really hard to get time off. 3) Because service is 24/7 you have to work over holiday periods such as Christmas. 4) Getting promoted or moving to a different team seems to be based on who you know and not based on experience and skill. You really have to get on board with the Shopify ethos and attitude which can feel... a bit suck uppy and annoying. 5) Escalated support teams are generally not available on weekends and holidays so when there is an issue out of your control you cant do anything to help. 6) Some things you are never trained on and its often expected you to have knowledge and/or experience on. They do offer a lot of training and professional development time each week to practice things and learn new skills, but things like Google analytics, Facebook Pixels and Marketing are not something you can really just learn from reading. 7) As with any remote position it can get really boring and kinda frustrating - definitely not for everyone. 8) So much of the job is dealing with people who should not be using the platform and have watched some video on youtube that has sold it as a get rich quick scheme. I understand how this is not something they can control but its definitely a mega frustration.

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    Advice to Management

    1) Promotions should be based more on performance and skills that are laid out in the Guru role. Seems al the promotions are determined by who you know at Shopify in higher positions. 2) Have escalated teams work more on weekends and holidays so gurus are net left high and dry dealing with things out of their control. 3) More benefits/rewards for Gurus reaching monthly targets on smiley ratings and up-sells.... Currently it seems like you get nothing for this and people who under perform here don't seem to get any retrospective action.

    Show More
    Shopify2019-05-22
Found 486 reviews