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      Customer Success Guru Interview

      2 Nov 2017
      Anonymous interview candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Shopify in Oct 2017

      Interview

      The application process itself is very long. You need to create a Shopify store and a video to submit your resume. The interview process: First, there was a 1 hour long interview. If you pass that, you move on to a 2 hour practical test, during which they simulate interactions with customers. They want to see how resilient and confident you are. If you pass that, you move on to a 30 minute interview with a squad lead. I got to step 3 and received positive feedback during my encounters with Shopify staff. They asked me for references and following my interview with the squad lead, I received a call to tell me I wasn't selected. I asked them what I could've improved and they didn't give me feedback. They just said I should try applying again and that there were more interesting candidates at this time... The squad lead I spoke to was previously a clerk at Wal Mart... I'm insulted that they rejected me (with a uni degree and web development experience) yet they hire people who simply have retail experience. It all boils down to whether or not the person you're interviewing with likes you, honestly. I guess the squad lead didn't like me and that's probably why I didn't land the job.

      Interview questions [1]

      Question 1

      Tell me about yourself
      Answer question
      3

      Other Customer Success Guru interview reviews for Shopify

      Customer Success Guru Interview

      9 Mar 2025
      Anonymous interview candidate
      Ottawa, ON
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Shopify (Ottawa, ON)

      Interview

      The first Interview was on phone interview. I did not pass through to next stage of the process, which was an online test. After that would be another formal interview.

      Interview questions [1]

      Question 1

      What is your work style
      Answer question

      Customer Success Guru Interview

      22 Jun 2024
      Anonymous employee
      Vancouver, BC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Shopify (Vancouver, BC)

      Interview

      The interview process was pretty intense. They asked me about my life story, but I’d also created a store before that. Then I had to do a technical interview where I pretended I already had the job.

      Interview questions [1]

      Question 1

      Tell me your life story.
      Answer question

      Customer Success Guru Interview

      2 May 2024
      Anonymous interview candidate
      Vancouver, BC
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Shopify (Vancouver, BC)

      Interview

      The interview experience was professional, friendly and organized. Interviewee did notify via email whether I got the offer or not. Great to hear back the results since typically companies don't.

      Interview questions [1]

      Question 1

      Questions: Tell me your story.
      Answer question

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