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      IT Service Desk Intern Interview

      13 Jun 2025
      Anonymous employee
      Subang Jaya
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Roche (Subang Jaya) in Feb 2023

      Interview

      1st round - Phone call interview, confirmed my information, and asked me some questions (what is your understanding of this position, what skills/abilities should you have in order to do this job?) 2nd round - scheduled an online meeting on Google Meet, there are 2 rounds of interview sessions. Firstly, they tested my language proficiency. Then, the second session i was interviewed by a senior, he asked me some technical questions. 3rd round - The last round i was interviewed by both line manager (team lead) in that team. They asked me about some past experiences in my uni life (Doing assignments and projects, how we colloborate together, what role did i played).

      Interview questions [1]

      Question 1

      In a situation, there are few users requested for IT supports at the same time, through different channels (on-site, phone call, chat). Which user would you prioritise? Reason?
      1 Answer