Applied online
Got a call to schedule an interview
The interview process was easy and chill
My interview was with one of the managers
Most of the interview questions were mostly to do with my experience at work or school in general. One question I remember they asked was "How would your friends/family describe you?"
Easy interview
Application
I applied online. The process took 3 weeks. I interviewed at River Island in Nov 2015
Interview
Applied online and received an invite to a recruitment event within a few days, then picked an interview slot online. All communications were via email.
Candidates were advised to dress casually but in a way that represents the River Island brand.
The interview was set in the store's staff room, and despite being a group of 9 (with some no-shows), it was quite cramped and staff came in and out on a couple of occasions. That said, it was a relatively informal interview so a relaxed environment was to be expected.
We were asked to prepare for the interview by reading their Ways Of Working handbook, although this was covered by the manager when introducing herself and the company.
We were split into two tables, and were given a few minutes to introduce ourselves within our groups. We then stood up to introduce ourselves individually and give an example a time we received good customer service.
We were then asked why we want to work for River Island and went around the room again.
Next we were given a role-play scenario: greeting a customer, helping them find what they're looking for and considering how to up-sell, etc... We were to discuss this in pairs for a few minutes, and then had to play it out at our table while being observed by one of the managers.
My one qualm is that the manager observing my table seemed quite disinterested and almost as though he didn't want to be there, the other manager had to get his attention on more than one occasion.
Overall, an easy interview but I was unsuccessful on this occasion. Although, I am supposedly suitable and have been kept on file for future opportunities.
Interview questions [2]
Question 1
Introduce yourself and give an example of when you have received good customer service.
Group interview between 8 people. First we filled out a form on contact details and availability. Then they asked questions after which we had role play. After role play they asked questions on the activity itself. After which they asked us if we had any questions for them. Make sure you read up on WOW factors and make sure you ask questions at the end and always have a smile, they're looking for people with a positive attitude. Got a call the day after with the offer
I applied online. The process took 6 days. I interviewed at River Island (Manchester, England)
Interview
I applied online and got asked to go in for a group interview. I dressed casually. However the email about the interview recommended clothing that represents the river island brand, so you should keep that in mind.
Overall the interview was really easy and a lot of fun. We firstly had to talk about ourselves. We then talked about what would be good/bad customer service (this was done in groups). Then in the same group we dressed a male and female each group got a different occasion. Be warned that the activities will vary depending on the branch you are working in. Got a job offer the same day.
I just think you should be yourself. Be a bit sociable and have a clear, loud voice. When explaining an activity make sure you are looking at the rest of the candidates/manager. But most of all have fun! If you think it all about showing how much experience you have etc then please think again before a group interview. You have been warned.
