I applied online. The process took 5 days. I interviewed at River Island (London, England) in Dec 2017
Interview
very simple and straight forward. more than likely group interview based unless applying for a management position. first was interviewed via telephone where I was asked basic questions about the skills I have. I was successful and had been invited to a group interview with 10/15 other candidates. In that interview I got asked many questions to do with customer service and knowledge of river island. the more you know and understand about customer service the easier your interview will be.
Interview questions [1]
Question 1
Why do you want to work for river island?
What do you know about river island?
What clothing does river island sell?
What would you say is good customer service?
What is an example of bad customer service?
why is it important to engage customers?
So I arrived and saw about 15 other girls standing in the men's shoe department so as no one was around to tell me where to go I used my initiative and joined these ladies 20 mins later the manager arrives we give our right to work and go into the back....icebreaker (your names , age,why you want to work for river island . Then we had to go to the shop floor and pick out an outfit in groups come back say what event chosen for why and do a customer service role play
