I applied online. I interviewed at Ritz-Carlton (Laguna Niguel, CA)
Interview
The interview process took 3 weeks. I applied online at the Ritz-Carlton careers website. One week later I was contacted by the Chef Concierge and scheduled for an in-person interview. The asked me basic STAR questions, as well as details about my resume. 2nd Interview was with the Front Office Manager. It was a more informal interview to get to know me and ask details about my experience and resume. No structured interview this time. My 3rd and final interview was with the Director of Rooms. I was asked get-to-know-you interviews as well as general knowledge about the company and the property. I was offered the job on the spot.
Interview questions [2]
Question 1
Describe a difficult situation you had with a guest and how you dealt with it? Why steps did you take and what was the outcome?
Met in lobby for a short meeting with head supervisor. Job function was described in detail with scheduling expectations. The tour of the Ritz was very informative and pleasant. The AI scheduling for the interview was really accommodating with great texting follow up
I applied online. The process took 4 weeks. I interviewed at Ritz-Carlton (Berlin) in May 2023
Interview
Easy, had a phone call after applying on their website, then was contacted for an interview with HR and manager, no test took 4 weeks the whole process. My dream company. Interview questions were easy
I applied online. The process took 3 months. I interviewed at Ritz-Carlton (Orlando, FL) in Apr 2021
Interview
Interviewed with 3 people and asked questions. Lots of customer service questions and scenarios on how I would react in certain situations. They let me shadow the front desk to get a feel for it
