REI Customer Service Representative (CSR) interview questions
Updated 5 Sept 2025
based on 24 ratings
Difficulty
Easy
Experience
Very positive
How others got an interview
88%
Applied online
Applied online
6%
Employee referral
Employee referral
6%
In person
In person
Interview search
24 interviews
Viewing 1 - 5 of 24 Interviews
REI interviews FAQs
Candidates applying for Customer Service Representative (CSR) roles take an average of 90 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at REI overall takes an average of 90 days.
Common stages of the interview process at REI as a Customer Service Representative (CSR) according to 1 Glassdoor interviews include:
Phone interview: 100%
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During the interview process the staff was Friendly there was a Standard zoom call interview. Once hired there is Group onboarding. Lots of information and in depth training. Training from the floor team was really helpful.
Interview questions [1]
Question 1
Tell me about a time that you handled a difficult customer
I applied online. I interviewed at REI (Virginia Beach, VA) in Feb 2025
Interview
Wow it was fantastic the person that I interviewed with was so understanding it was like I was talking to someone I knew for years. I can’t wait to go to orientation!!
It was a group interview with a bunch of other candidates, we watched videos and broke down into groups to discuss various topics and scenarios that may happen in a retail scenario
Interview questions [1]
Question 1
After watching a video, they had us break down into groups and discuss what we saw as they took notes