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      Product Operations Specialist Interview

      29 Oct 2019
      Anonymous interview candidate
      San Francisco, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 6 weeks. I interviewed at Pinterest (San Francisco, CA)

      Interview

      The interview process was very long and took 6+ weeks from when a recruiter first reached out to me on LinkedIn to receiving the final decision. To start with positives, everyone that I spoke to was very nice. However, there is where, unfortunately, positive feedback ends as there were many process issues with the interview process. Initially, a recruiter on LinkedIn reached out to me for the role. I then had a phone screen with another recruiter. After this phone screen, I had another phone call with someone on the team. After this, I had three different recruiters reach out to ask my availability, schedule the call, and then send my "prep" material. The first irritating factor here is that after I sent over my availability, they scheduled my onsite outside of the range I had given them, so I had to rearrange meetings I have at my current job. On top of that, none of the interview prep materials I was given mentioned anything about a technical assessment. They just covered things like "here is the closest happy hour spot" and "we will ask you questions about our culture!" If I had known there would be a technical assessment for an interview on the business side, I would have prepared very differently than I had. When I went into the interview, I met with yet another different recruiter who walked me to the conference room where I had my interviews. There were 3 in person with team members and the hiring manager, and one video call with a team member in New York. After the onsite, I sent my thank you notes but did not hear back from any of the recruiters. After two weeks of silence, I sent a follow up to the recruiter that I had met in person. She told me that she was not the recruiter I needed to talk to and that she spoke to the correct recruiter who would follow up. I waited another week without any follow up from that recruiter, so I sent her an email directly. After a full business day, she sent me an email saying that they had decided to move forward with someone else. My main issues with the process are as follows: 1) I never had any idea who my main point of contact was because I spoke with at least 4 recruiters for each step of the process. 2) I think that if they are going to have a technical assessment, they should make that clear before having someone onsite. 3) The lack of follow up is incredibly disrespectful. Especially since I had been onsite and met the team. Unfortunately, this lack of respect and communication has become the norm, but I believe that they should follow up within a few days. Even if a decision hasn't been made, they can say something like "Thank you for your time, we are still evaluating a pool of candidates and will let you know within x number of weeks." 4) The complete lack of regard for my scheduling needs when setting up the onsite. It is important to remember that a candidate's time is valuable too.

      Interview questions [1]

      Question 1

      General questions i.e. Tell me about yourself, why are you interested in working at Pinterest. Can you tell me about a time you went above and beyond for a customer? If you have a large volume of support tickets, how would you segment them so you can find trends? As for the technical questions, they asked me something along the lines of "Explain conversion tracking to a 7 year old". They also had me write a SQL script from scratch. I don't remember how the charts were laid out, but the question was specifically about counting how many tickets each support representative had answered. The SQL script involved a left join and an order by clause, so it would be important to brush up on basic SQL.
      Answer question
      2