I applied through a recruiter. The process took 1 day. I interviewed at Medtronic (Columbia Heights, Anoka, MN) in Apr 2013
Interview
Interviews are all done over the phone. This is a telephone-based tech support job and they want to hear how you actually sound, as if they are the user calling for help. You will be asked basic Windows technical questions, basic application questions (ie. Office apps) and VPN connectivity questions.
Interview questions [1]
Question 1
How would you handle a difficult, frustrated or disgruntled user?
I applied through a recruiter. The process took 1 day. I interviewed at Medtronic (Columbia Heights, Anoka, MN) in Mar 2011
Interview
I was recruited for this position by a contract staffing firm. The interview was with two supervisors and the helpdesk's trainer on a conference call. While I didn't go into the office for an in-person interview I had a good perception of the team when I spoke with them over the phone. They were pleasant, to the point and were very eager to find and bring on job candidates quickly. I was hired solely on the phone interview.
Aptitude and skill/knowledge questions about VPN connectivity, general Ethernet connectivity, printer troubleshooting, Windows 7 and Windows XP use and general PC troubleshooting.
