I applied in-person. The process took 2 days. I interviewed at Marriott International (Millville, NJ) in Mar 2015
Interview
The interview process took about 25 minutes. I was taken into their large business meeting room, and we discussed various situations that could arise, and how I would handle them. In addition, I was asked to describe myself as well as discuss positive employee qualities I may possess. I did not end up getting the position because I prematurely asked about salary. However it was much less than my current office job, and I would have had to work holidays, late nights, and weekends. Not worth it.
Interview questions [1]
Question 1
If you had a guest who came to the front desk angrily inquiring about why his shower was without hot water and you were also on the other line with another guest trying to answer a few of their questions while a few guests wanted to check -in, what would you do in this type of situation to make everyone happy?
It was a super chill interview, they definitely used the STAR method and asked typical questions, including about how to deal with a rude guest, and how you deal with a rude or uncomfortable coworker.
I applied online. I interviewed at Marriott International (New York, NY) in Feb 2025
Interview
Meet with manager at hotel. Answering questions about background. They called later in the week, I did not get the job. The process was simple and fast. I did not have enough experience
I applied in-person. The process took 4 days. I interviewed at Marriott International (Hotel) in Feb 2025
Interview
The front desk agent interview typically includes a phone screening, in-person interview focusing on customer service skills, problem-solving scenarios, communication abilities, and sometimes basic computer or reservation system tests. The front desk agent interview includes phone screening, in-person interview, role-play customer service scenarios, questions on handling difficult guests, multitasking, communication skills, familiarity with reservation systems, and sometimes basic computer proficiency tests.
