I applied through a staffing agency. I interviewed at Marriott International (Hamilton, ON) in Aug 2022
Interview
Definitely go in prepared. Research how to interview process and be willing to work unsociable hours. Dress appropriately as if you are working that job. Don't be afraid to ask the interviewer questions about themselves. Make a connection.
Interview questions [1]
Question 1
Asked about hours available - answered all unsociable hours. Asked about experience - showed how I am able to flex into other personalities quickly and efficiently Asked about multitasking - Prove you can do it.
It was a super chill interview, they definitely used the STAR method and asked typical questions, including about how to deal with a rude guest, and how you deal with a rude or uncomfortable coworker.
I applied online. I interviewed at Marriott International (New York, NY) in Feb 2025
Interview
Meet with manager at hotel. Answering questions about background. They called later in the week, I did not get the job. The process was simple and fast. I did not have enough experience
I applied in-person. The process took 4 days. I interviewed at Marriott International (Hotel) in Feb 2025
Interview
The front desk agent interview typically includes a phone screening, in-person interview focusing on customer service skills, problem-solving scenarios, communication abilities, and sometimes basic computer or reservation system tests. The front desk agent interview includes phone screening, in-person interview, role-play customer service scenarios, questions on handling difficult guests, multitasking, communication skills, familiarity with reservation systems, and sometimes basic computer proficiency tests.
