It was a super chill interview, they definitely used the STAR method and asked typical questions, including about how to deal with a rude guest, and how you deal with a rude or uncomfortable coworker.
I applied online. The process took 2 weeks. I interviewed at Marriott International (Los Angeles, CA)
Interview
I applied online and received a called maybe two weeks later. I walked in the hotel. It was very elegant, lively, and simply beautiful. The Operation Manager conducted the interview in the lobby. It was very conversational, we even shared a couple of laughs. Questions weren't anything to complicated. Give lots of customer service examples about how you dealt with unfavorable situations. I think she loved that I had tough skin and was able to brush things off and keep rolling in past experiences. So after our interview, she checked to see if her manager was available for my second interview. I went to interview with her and they were the exact same question...easy :) I asked questions about the company and some day-to-day ops. After the interview I met with the Operations Manager and I signed a few papers about background checks and drug screening and I was on my way. I had the position, all I had to do was make sure my drug test, references, and background checks were clear. One week later I got an email saying, "Welcome to the Team!"
Interview questions [1]
Question 1
What would you do if a guest comes to you with a problem and no supervisor is around to help?
I applied online. I interviewed at Marriott International (New York, NY) in Feb 2025
Interview
Meet with manager at hotel. Answering questions about background. They called later in the week, I did not get the job. The process was simple and fast. I did not have enough experience
I applied in-person. The process took 4 days. I interviewed at Marriott International (Hotel) in Feb 2025
Interview
The front desk agent interview typically includes a phone screening, in-person interview focusing on customer service skills, problem-solving scenarios, communication abilities, and sometimes basic computer or reservation system tests. The front desk agent interview includes phone screening, in-person interview, role-play customer service scenarios, questions on handling difficult guests, multitasking, communication skills, familiarity with reservation systems, and sometimes basic computer proficiency tests.
