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      Marks & Spencer

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      Customer Assistant Interview

      26 Nov 2021
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Marks & Spencer

      Interview

      The interviewer was 30 minutes late to call me. She put the interview time wrong on her diary. Then after the interview she promised to call back later in the evening to give feedback. That did not happen. I waited for a few days, then decided to call the site. I got through phone but the person I was looking was busy so she would call me back later or he next day. And that also did not happen. Same thing happened again after giving another call. I was very disappointed on how M&S handle the recruitment. I would have thought they put high standard in dealing with everything, customer or recruiting. If the candidate was unsuccessful, they should have let the candidate knows, if not by a call then be it an email at least

      Interview questions [1]

      Question 1

      How do you handle difficult customer?
      Answer question
      1
      avatar
      Marks & Spencer response
      4y
      Hi there, we’re very sorry to hear this. We work hard to provide a fantastic experience to everyone, therefore It's discouraging to hear that you’ve had a negative experience. This doesn’t sound like the way we do things at Marks and Spencer and we’ll make sure your comments are fed back. Marks and Spencer

      Other Customer Assistant interview reviews for Marks & Spencer

      Customer Assistant Interview

      9 Jun 2026
      Anonymous interview candidate
      London, England
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Marks & Spencer (London, England)

      Interview

      Very chilled out interview with a few questions about simple stuff like what you would do in a confrontational event. Really nice interviewer, felt more like a chat than an interview.

      Interview questions [1]

      Question 1

      What would you do if a member of the public was being confrontational?
      1 Answer

      Customer Assistant Interview

      18 Jun 2026
      Anonymous interview candidate
      Glasgow, Scotland
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Marks & Spencer (Glasgow, Scotland) in Jun 2026

      Interview

      The interview lasted about 40 minutes, with a lot of questions about how you have handled situations previously and why you are a good candidate for them. Overall, an average interview just come prepared with the latest news and up to date product knowledge of the company.

      Interview questions [1]

      Question 1

      When is a time you took ownership for something that you didn't have to.
      Answer question

      Customer Assistant Interview

      28 Jun 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Marks & Spencer in Jun 2026

      Interview

      Very relaxed, asked about 4 questions, generic ones like tell me about yourself. Then asked more skills based ones, like a time you worked well under pressure. But overall good

      Interview questions [1]

      Question 1

      A time you worked well under pressure.
      Answer question