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      Customer Service Team Lead Interview

      30 Oct 2017
      Anonymous interview candidate
      Nashville, TN
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at Lyft (Nashville, TN) in Oct 2017

      Interview

      Applied via company website, 30 minute phone interview where we scheduled an on site interview (30 minutes each with two interviewers). There would have been more on site interviews and a presentation to give based on a prompt, but I didn't get that far.

      Interview questions [1]

      Question 1

      What analytics do you measure for customer success now and how do you improve on them?
      Answer question

      Other Customer Service Team Lead interview reviews for Lyft

      Customer Service Team Lead Interview

      14 Nov 2017
      Anonymous employee
      Nashville, TN
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at Lyft (Nashville, TN) in Nov 2017

      Interview

      One 30-min phone screen via recruiter; Two 30-min phone interviews, each with a possible colleague; (on-site visit) Three 30-min in-person interviews and a 45-min presentation on a prompt with data that the recruiting coordinator sends you to prep for your visit; One 15-min call with Director of Customer Experience

      Interview questions [3]

      Question 1

      Why Lyft?
      Answer question

      Question 2

      What is your philosophy on great people management?
      Answer question

      Question 3

      How do you sustain high performance?
      Answer question