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      Kore.ai

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      IT Desktop Support Engineer Interview

      12 Sept 2022
      Anonymous interview candidate
      Orlando, FL
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Kore.ai (Orlando, FL) in Sept 2022

      Interview

      1st Round was Screening interview of 15 mins. Then 2nd - technical round was schedule within 2 days. It was standard interview with hiring manager and there weren't any overly difficult questions that were asked. All seemed to be within reason. Would recommend practicing scenario based question and basic commands related to windows troubleshooting.

      Interview questions [1]

      Question 1

      1. How do you rollback patch updates for 100 users? 2. A employee working from home is connected to Wifi but cannot access internet - Explain troubleshooting steps (in this he expects you to give a one particular step that will work ) 3. A employee can see all meeting schedules in outlook but one scheduled meeting is not getting reflected (explain the steps) 4. User in video conference room trying to mirror his screen but facing issues (explain troubleshooting steps) 5. there were many more scenario based questions
      Answer question