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      Kira Learning

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      Customer Support Specialist Interview

      17 May 2026
      Anonymous interview candidate
      New York, NY
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Kira Learning (New York, NY)

      Interview

      I completed 3 Rounds. From the beginning they said that they were looking to hire fast, it ended up being anything but that. After the initial phone screen, I didn't hear back for weeks. Apparently the initial recruiter I spoke to quit her job a few days later. I ended up doing a zoom call and then an in-person interview. The office was small and pretty bare bones. They didn't seem organized and based on how they described the job, they were still just figuring things out.

      Interview questions [1]

      Question 1

      Typical questions like to describe your experience and why I'm interested in the role.
      Answer question
      1

      Other Customer Support Specialist interview reviews for Kira Learning

      Customer Support Specialist Interview

      26 Mar 2025
      Anonymous interview candidate
      San Francisco, CA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Kira Learning (San Francisco, CA) in Oct 2024

      Interview

      The interview process was straightforward and typical of most SaaS companies, beginning with the initial 30 minute phone screen in early October, followed by a 45 minute interview with two members of the CSM team. Then three more 45 minute meetings with the VP of Sales and each of the co-founders — the Senior Director of Product and AI and the CEO. A month later, after completing 5 rounds of interviews, I received an email update in early November requesting references. The email stated we were at final conversations and that the company would like to move “incredibly quickly.” References were provided and I received confirmation from my references that they were contacted by the company. Unfortunately, for some reason, the time to a decision then dragged on for close to six weeks — partly due to holidays and what I was told were the shifting priorities of the leadership team and ongoing internal discussions about the scope and duties of the role. I enjoyed my interactions with each of the Kira Learning team members I met along the way and found everyone to be personable and friendly. However, the hiring process was somewhat disjointed. After five rounds of interviews, reaching the final stage discussions and three weeks after reference checks were done, a 15 minute call was scheduled and I was told at that late stage the position I interviewed for was being tweaked to include more of an emphasis on data visualization and dashboard reports. Six weeks after my references were contacted, a final call with Chief of Staff was scheduled in mid December at which point I was thanked for my time and informed that they ended up selecting a candidate with a stronger data acumen.

      Interview questions [1]

      Question 1

      How do you do you go about staying on top of tasks and managing conflicting priorities?
      Answer question
      2

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