Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      JCPenney

      Is this your company?

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: JCPenney reviews | JCPenney jobs | JCPenney salaries | JCPenney benefits
      JCPenney interviewsJCPenney Customer Service Associate interviewsJCPenney interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Associate Interview

      30 Oct 2009
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Other Customer Service Associate interview reviews for JCPenney

      Customer Service Associate Interview

      10 May 2022
      Anonymous interview candidate
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at JCPenney

      Interview

      It was overall easy. I was contacted over the phone to set up the interview. It was informal and relaxed. Hiring manager went over some standard questions. Discussed availability, salary

      Interview questions [1]

      Question 1

      Previous experience in retail. Availability
      Answer question

      Application

      I applied online. The process took 5 days. I interviewed at JCPenney in Oct 2009

      Interview

      I applied online and completed a personality test and they called to set up an interview a few days later. They informed me on the phone that they are only hiring part-time seasonal workers presently. I had an interview a few days later. I arrived ten minutes early and went to the catalog desk to let them know I was there. The person who was supposed to interview me was on the phone so they sent me to the break room to wait. The staff in the break room was very friendly to me and made me feel much less stressed about the interview. Fifteen minutes later, they came and got me for the interview. The person who did the interview was similar to the rest of the staff in that he wanted me to feel comfortable and he made it seem like he was just trying to get to know me rather than grill me for an interview. He really only asked a few questions about my availability and where I thought I would like to work in the store. The interview lasted about an hour, but most of that time was just spent talking back-and-forth. He told me I had the job halfway through the interview and that someone would call to set up training after they got my background check in about a week. He was very honest about what it would be like to work there, how many hours I would get per week leading up to the holidays, and how likely it would be for them to keep me when the holiday season was over. Oh, the best part was that he offered me more than minimum wage because I am a college graduate even though I have no retail experience (I've interviewed in three different stores this week and he is the only one that did that) and it was the only one-part interview because it seems like every store makes you do at least three interviews now. I really enjoyed the interview and I would recommend applying there in a heartbeat.

      Interview questions [2]

      Question 1

      Tell me what types of clothing items make up your wardrobe.
      Answer question

      Question 2

      Tell me about yourself.
      Answer question

      Customer Service Associate Interview

      9 Feb 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at JCPenney

      Interview

      was simple and quick, not many questions were asked, it was a group interview where we helped each other builds blocks and keep it from falling down. The manager was watching us use teamwork together to understand if we all fit into their team environment.

      Interview questions [1]

      Question 1

      what type of clothes/fashion are you familiar with/into?
      Answer question

      Customer Service Associate Interview

      9 Mar 2022
      Anonymous employee
      Houston, TX
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at JCPenney (Houston, TX) in May 2019

      Interview

      Very easy and simple. Just answer questions with common sense. They ask several “what would you do in this situation” questions and they are pretty straightforward. Not hard at all.

      Interview questions [1]

      Question 1

      What do you do if someone tries to return and item without a receipt?
      1 Answer

      Top companies for "Compensation and Benefits" near you

      avatar
      adidas
      3.8★Compensation and benefits
      avatar
      Inditex
      3.6★Compensation and benefits
      avatar
      PUMA
      3.5★Compensation and benefits
      avatar
      Gucci
      3.6★Compensation and benefits