I applied through a recruiter. The process took 5 days. I interviewed at Intuit (Los Angeles, CA) in Aug 2014
Interview
They used role play using the program to determine how well and familiar you are with the software. You need to know the software and how to navigate to the areas for input questions for customers. They look for people who are comfortable with talking and helping people resolve their issues, so personality is a plus. The interview goes through a few departments before you are given an offer.
Interview questions [1]
Question 1
how have you solved a problem when dealing with a customer in a former job?
I applied online. I interviewed at Intuit (New York, NY)
Interview
The interview process went well. There were 2 parts. The first was a preliminary with the recruiter. There was an overview of the position offered, requirements, and responsibility. The second was a simulation of customer interaction.
I applied through a staffing agency. The process took 2 days. I interviewed at Intuit (Tucson, AZ) in Jan 2017
Interview
A recruiter called me for a phone screen. This process lasted a whopping 12 minutes. The recruiter talked more than I did. She would let me answer questions but then never asked for any clarification on any of my answers. Also she seemed rushed , possibly not interested in hearing my answers. She spoke at me but not to me.
Interview questions [1]
Question 1
What would you do if a customer says our online resources do mot match what the IR has posted at their website ?
I applied online. The process took 3 days. I interviewed at Intuit
Interview
I applied online directly with Intuit on a Friday and was immediately sent some assessments to complete on call center/customer service/computer skills and behavior decisions. I passed them both bc I was called on Monday for a phone interview with the recruiter. She set me up an in person interview with a manager for Wens. Mostly STAR method questions. Easy going conversation on past experience and skills. No trick questions. Went over the role and expectations. I was called within a few hours and offered the position.
Interview questions [1]
Question 1
Describe a time when you had to meet a deadline.
Describe a time when you went above and beyond for a customer.
