Senior CSM applicants have rated the interview process at Intercom with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 40.2% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at Intercom as a Senior CSM according to 1 Glassdoor interviews include:
Phone interview: 100%
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I applied online. I interviewed at Intercom (Dublin, Dublin) in Jun 2026
Interview
2 days after applying, I had a call booked for an interview, it was the first steps. The recruiter explained the company and role extensively. I was asked a few questions, we discussed next steps and salary band.
Interview questions [1]
Question 1
Give me ll me an example of a time a customer felt they were not getting the value of your product, what did you do?