Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      Infosys

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: Infosys reviews | Infosys jobs | Infosys salaries | Infosys benefits | Infosys conversations
      Infosys interviewsInfosys Customer Service Associate interviewsInfosys interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Customer Service Associate Interview

      14 Aug 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Other Customer Service Associate interview reviews for Infosys

      Customer Service Associate Interview

      23 Aug 2017
      Anonymous interview candidate
      Bengaluru

      Application

      I interviewed at Infosys

      Interview

      A total of three interviews by phone. Two interviews in English. One in the German. One with the HR and two with the Customer Service Manager. If you pass all the three steps, they contact you by phone to ask you if you want to accept or not.

      Interview questions [1]

      Question 1

      Tell me about yourself (in German)
      Answer question
      No offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Infosys (Bengaluru) in Aug 2017

      Interview

      I tried for Infosys via a recruiting firm. The selection process was done via a call/telephonic(both the rounds). However, I could not get pass through the second round, due to communucation issues. It was a learning experience for me and I shall definitely take it positively. The first round was taken by a guy and he was really friendly. However, I have a serious problem with the woman who took the second round. First of all, she was really slow, and secondly, she was rude as hell. We spoke for nearly 15-20 mintues over the phone. At one point, she asked when I finished my graduation and I answered "2012".. aftr that, I continued to say that I had also done masters degree as well(in case if she was wondering what I'd done aftr my graduation ). Then she just stopped me and told me to "answer only what was being asked"? Really?... I have no idea what went wrong or was bad in giving extra info. At the end, she rejected me saying, its due to communication problem...🤔. M not sure, but I heard some people say that Infosys usually hire only graduates for CSA profile, not a post - graduate. So!!if it's cz of that, why was it so difficult for them to tell me that they dont hire PG guys in the first place?? Would have saved us both the time/trouble.

      Interview questions [1]

      Question 1

      General questions based on your CV, about yourself, job experience if u have one. Certain topics to talk about for 1-2 minutes(to check your communication). Topics like women empowerment, child labour, childhood memories, etc...
      Answer question