This entire process was from an out-of-state perspective. It started with an initial phone screen with part of the talent acquisition team. I then had a second phone screen with another member of the team, who scheduled me a Google Hangout interview with three senior-level account specialists before we were even off the phone. After the Google Hangout, I was sent a short assessment in which I had to respond to a mock email and then answer a brief question about customer service experience. I was then offered the job informally while they checked my background and references.