First I was given a tour of the building and told all about the perks the company gives you like parties and a gaming room that consisted of Nintendo only. They also told me that they give free lunch on Tuesdays only, shown the training room, and then I was lead to a room where I took a typing test and a mock desk help test, which is timed for 30 min. I was told the whole interview process took approximately 2hrs and that at the end if I was not picked, I would be given a detailed reason why. That did not happen. After the tests, I was taken to shadow one of the help desk techs until the people who were interviewing me were ready. I ended up having one person at the building who interviewed me on my customer service skills and one who interview via web conference on my help desk skills. I was told that they usually train you if you do not know much about Linux, or other help desk issues, so if I didn't know something, to just say I didn't know and we would continue on. I could tell the guy on the video conference straight up didn't like me just by his body language and tone. I did make it clear that i'm not good with acronyms but that I do understand the processes. So he asked and I answered, his questions were mainly about POP3 and other processes in email settings. He had a few questions on Linux and told me "knowing how to program in different languages is not valuable to this job". When I was sent an email saying that they were passing me up for another candidate, I wrote back and asked for my "detailed reason why." What I got was not detailed and went against what I was told during the interview. Their reason was I didn't know enough about email processes.

It was ok, they ask you questions regarding your experience with linux, web hosting, and setting up email clients. They'd like you to know basics of each. They asked about the three things needed to set up and user an FTP client, and the three things you need to set up a email client. Also asked about DNS and basic linux and html code/commands.