Customer Support Specialist applicants have rated the interview process at HubSpot with 3.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 62% positive. To compare, the company-average is 54.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Support Specialist roles take an average of 17 days to get hired, when considering 26 user submitted interviews for this role. To compare, the hiring process at HubSpot overall takes an average of 24 days.
Common stages of the interview process at HubSpot as a Customer Support Specialist according to 26 Glassdoor interviews include:
Phone interview: 33%
One on one interview: 25%
Skills test: 16%
Presentation: 8%
Group panel interview: 6%
Background check: 5%
Other: 3%
Personality test: 3%
Drug test: 2%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at HubSpot in Apr 2021
Interview
Received an email for the 1st round of interview a week after I applied, however this "interview" was a PRE-RECORDED video session where you will have ~45 seconds to read the question and you'll have 1-2 minutes to answer (depending on the question). No re-recording once that's done as well. Didn't get through the 2nd round and no interview feedback that the company claimed to provide due to the great number of applicants.
Ironically, I have read around that the company focuses alot on its people, helping them to grow and succeed etc but I was surprised that they could not take out 30 minutes of their time to have at least a virtual video call.
Interview questions [1]
Question 1
1. Why Hubspot?
2. What is one skill you learnt recently?
3. Can you tell of a memorable customer experience.
4. Can you tell of a negative customer experience and how you dealt with it.
The hiring process consists of an initial HR interview to assess cultural fit, followed by a technical interview to evaluate skills, and concludes with three separate one-on-one interviews with different managers expecting STAR responses.
Interview questions [1]
Question 1
Tell me about a time you had conflict with a coworker or colleague, and how did you overcome it?
It is a 5 step interview process, with the 1st one being a phone screening, then a video call/interactive assignment, and then finally three 30 minute back to back interviews for the 3rd and final round.
I applied through an employee referral. The process took 4 weeks. I interviewed at HubSpot in Apr 2026
Interview
Three rounds:
-Screening with recruiter
-Technical (live troubleshooting with a manager)
-Behavioral (3-30 minute interviews with managers)
The recruiter offers prep sessions before the 2nd and 3rd rounds. Take advantage of them as they’ll explicitly walk you through how to prepare.