The interview process consisted of a group presentation - so we were set a task and had to work in groups to present back to the team. We then carried out role play for 3 different customer phone calls in which we were the customer service agent. Then the competency based interview (2 people, 1 asking questions, the other taking notes) and finally some fake emails from customers that we had to answer within a 20 minute timescale.
The interview process was fine, they were able to be flexible with timing and all took place remotely. Interviewers were nice and made you feel comfortable. Job was offered via a separate call
I applied online. The process took 3 weeks. I interviewed at H&M
Interview
The interview process started with a short email prompt sharing a customer service experience you've had. It was basically used to gauge how well you are with grammar and customer experiences. I was then invited to have a 30 minute video call with the recruiter to discuss the role and my background.
After that went well, I was invited for an hour long in-person interview. The first part was a traditional interview with of the managers and the second part was a written portion where you had to respond to mock customer complaints. Again, it gauged proper use of grammar and customer resolution practices.
Interview questions [1]
Question 1
Have you ever dealt with a difficult co-worker? If so, how did you overcome differences?
I applied online. The process took 2 weeks. I interviewed at H&M (Barcelona)
Interview
Hay dos entrevistas. Una es telefónica, donde te explican el puesto y les comentas tu experiencia laboral. La otra es online y la realizan trabajadores del área, las preguntas son especificas sobre el puesto de trabajo.