I applied online. The process took 2 weeks. I interviewed at GetYourGuide (Berlin) in Nov 2017
Interview
I applied online for a English + French Customer Care position. Was contacted shortly afterwards with an invitation to a one-way online interview plus a short language test which consisted on writing 2 answer messages to possible customers, one in each language.
The one-way online interview was directed through Spark Hire. It consisted on 7 questions, having 3min to think your answer for each of them and with a time limitation of between 1'5 and 2 min per answer. Most of the questions must be answered in English, then they require you to answer at least one in the second language you are applying for, and maybe one in a third language in case you can.
Interview questions [1]
Question 1
Which of your previous roles/experiences do you find relevant for this position?
Why is this the next step in your career?
What would you enjoy of being a customer care agent?
How do you picture a day in customer care?
Which 3 qualities you think are the most important to work in customer care?
What can you bring to GYG?
Sie bieten eine schöne und ausführliche Einführung in das Unternehmen, seine Werte und seine Vision. Sie haben eine interessante Struktur für Vorstellungsgespräche und eine recht schnelle Kommunikation. Am Ende wurde kein Angebot gemacht, aber ich habe es nicht bereut.
Interview questions [1]
Question 1
Wie reagieren Sie, wenn ein anderes Team mit einem Problem an Sie herantritt, das nicht in Ihren Zuständigkeitsbereich fällt?
Vielen Dank für Ihr Feedback zu unserem Interviewprozess. Es freut uns, dass Sie die Einführung in unser Unternehmen sowie die Struktur und Kommunikation während des Bewerbungsprozesses als positiv wahrgenommen haben. Wir wünschen Ihnen weiterhin viel Erfolg auf Ihrem beruflichen Weg und bedanken uns für Ihr Interesse an GetYourGuide.
Freundliche Grüße vom Recruitment Team von GetYourGuide
I applied online. The process took 2 weeks. I interviewed at GetYourGuide in Jan 2019
Interview
There were two interviews, one per telefon and the other one on site. The onsite interview was with two managers, with one of them via Videoconference. They explained how the department works and showed me the whole office. I found it a very professional interview. I didn't get the job but they gave me constructive feedback.
Interview questions [1]
Question 1
Tell me about a challenge or conflict you've faced at work, and how you dealt with it
