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      Gainsight

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      Customer Success Manager Interview

      14 Oct 2021
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Gainsight in Aug 2021

      Interview

      1. HR Recruiter (30 min call to go over background and resume) 2. Hiring Manager (30-45 min zoom interview with behavioral questions but she was very nice and made it as conversational as possible) 3. Standardized test. (50 math, logic, and vocabulary questions in 15 minutes)

      Interview questions [1]

      Question 1

      Both interview were very easy, a couple of behavioral questions but nothing that was a surprise. After hiring manager, I was told to take a standardized test which in my opinion is BS given that those are known to be biased against minorities (I belong to a minority group). After the test, I never heard back from the HR recruiter. Note to recruiters: PLEASE TELL US IF WE ARE NOT MOVING ON IN THE INTERVIEW PROCESS!!!
      Answer question
      3
      avatar
      Gainsight response
      4y
      Thank you for bringing your experience to our attention. We appreciate all candidates’ interest in Gainsight and it is our goal to provide a timely status to all applicants and interviewees. I apologize as it appears your follow-up was missed, unfortunately, we did have a transition on our Talent Acquisition team. We have added more teammates to the Talent Acquisition team to reduce the likelihood of your experience in the future. Sr Director, Talent Acquisition

      Other Customer Success Manager interview reviews for Gainsight

      Customer Success Manager Interview

      8 Jul 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Gainsight in Apr 2022

      Interview

      The interview timeline is pretty standard from start to finish. Took about a month to complete. From recruiter interview to, hiring manager interview, EBR, CCAT test and interview with an executive

      Interview questions [1]

      Question 1

      A lot of questions during my EBR just digging into my process and technique. What my experience was like, and if I ever presented to C-level suite executives.
      Answer question
      1
      avatar
      Gainsight response
      3y
      Thank you for sharing your experience! Also looks like you joined us, so thank you for including Gainsight in your career journey!

      Customer Success Manager Interview

      17 Dec 2021
      Anonymous interview candidate
      London, England
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at Gainsight (London, England) in Oct 2021

      Interview

      The interview process here was nothing short of a wonderful experience that left me wanting to work at Gainsight even more. Every interaction I had with employees, from recruiters to the CS team, showed me a glimpse of the amazing humans that work in the company. They were always super transparent and, although this time around it didn't pan out, I would apply again in the future.

      Interview questions [1]

      Question 1

      How do you prioritize your base?
      Answer question
      avatar
      Gainsight response
      3y
      Thank you for sharing your experience, we appreciate your insight. We are honored that you have considered us for your career journey in the past, and are extremely excited that you would consider us for your career journey in the future!

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