First call went smooth with recruiter and arranged same day second interview call after 2 hours. Now the fun started... Hiring manager asked usual questions which were replied now it was my turn to ask questions which were more than the Hiring manager have asked. Q1. What is progression in company next couple of years? A: I don't know Q2. What is team and team size which i will handle? A: Recruiter said 8 with future growth, Hiring manager said 4 with no idea of growth :) Q3. How the working environment look like? A: We are in center London location so you can view whole London from the building Q4. What is the workload of current team? A: Approx 20-25 new calls/tickets per day + backlog Q5. How does team manage backlog? A: I don't know just dealing as can be done. Q6. Why you need manager if still need more engineers in team? A: Management decision Q7. How my first day will look like in a job if i join the company? A: Just sitting on phone, receive customer's call and work on incidents. Q8. Why do you need manager if manager needs to answer direct customer's call rather than handling Support Team? A. That's how we work Q9. Suggestion: you need to find or promote internally a TL who can work with team as engineer and handle the team. A. Yes i think

Quick call with US recruiter, followed by a written exercise, then scheduled 2nd call with hiring manager and engineer. Followed up with an onsite interview with 6 individuals 4 of which were video-calls.