First call went smooth with recruiter and arranged same day second interview call after 2 hours. Now the fun started... Hiring manager asked usual questions which were replied now it was my turn to ask questions which were more than the Hiring manager have asked. Q1. What is progression in company next couple of years? A: I don't know Q2. What is team and team size which i will handle? A: Recruiter said 8 with future growth, Hiring manager said 4 with no idea of growth :) Q3. How the working environment look like? A: We are in center London location so you can view whole London from the building Q4. What is the workload of current team? A: Approx 20-25 new calls/tickets per day + backlog Q5. How does team manage backlog? A: I don't know just dealing as can be done. Q6. Why you need manager if still need more engineers in team? A: Management decision Q7. How my first day will look like in a job if i join the company? A: Just sitting on phone, receive customer's call and work on incidents. Q8. Why do you need manager if manager needs to answer direct customer's call rather than handling Support Team? A. That's how we work Q9. Suggestion: you need to find or promote internally a TL who can work with team as engineer and handle the team. A. Yes i think

The process began with a 30-min phone screen with the recruiter, Nate. He was knowledgeable and very friendly during the call. We reviewed my experience, what I knew about Duo, and discussed why I was interested in the role. This was followed by a written exercise and phone screen with the hiring manager. The hiring manager asked more specific questions about my qualifications and experience related to the role. A day or so later, I was invited to an in-person interview in their Ann Arbor office. The in-person interview consisted of 4, 30-45 minute meetings with current TSE Managers, a Knowledge and Communities Manager, and the hiring manager for the role. It was very conversational, and they were all extremely welcoming. My interview took place on a Monday and I received a call from the recruiter that Friday with an offer. Throughout the process, the recruiter stayed in constant communication with me to provide any updates he had. I had a very positive experience which made accepting their offer a no-brainer.