I filled out one of those ridiculous personality tests online. It was long. If you answer the questions as if you are the most task-oriented, positive person on the planet, you'll "pass." Just play the game. (and that's why those tests are dumb). About a week later I got a call to come in for an interview. Everyone at the store was really nice. They asked about past experience with customer service and explained the job. I came in to shadow and then got hired.

went to the hiring event, sat with two manager the process was really simple, and management was great we interveiwed in groups and then two at a time with the second manager to go more in-depth on our experience.