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      Concentrix

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      Customer Service Representative (CSR) Interview

      4 Oct 2022
      Anonymous employee
      Manila, Manila
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 days. I interviewed at Concentrix (Manila, Manila) in Oct 2022

      Interview

      I was recruited by employee of concentrix in megamall. I went on site application. At first you need to sign up for info. about yourself. Then the initial interview for 3 people. You three will going to ask different questions. After I passed and getting ready for the Assesment, moddle and typing test also, amcat. If you didnt pass and your score is closer to the passing rate then you will be given a chance to retake the assessment. But I pass again so I went to the recruitment room. They will be having a pre screening process which you will need to say if did you finish college? any back up subject? or even Awol? Tip: Just be honest. They take everything what you say as long as it is true. After that, they will profile you to the specific account. If you did not pass but you are still qualified, you will be given another chance to rlget reprofile to other accounts and take some test like svar, versant or written versant, it really depends on what account you were in. This assessment really took me sometime like I went home late at night . Recruitmemt staff said that I need to go back the other day for the final interview for another account since I did not pass those test. I came back the other day like the afternoon and getting ready for the mock call as final interview for telco account. I just follow some tips and got J.O that day. I dont like voice and looking for non voice though maybe this is my calling.. I prayed for this so I just continue.

      Interview questions [1]

      Question 1

      For Initial. Tell me about yourself. Why did you left your prev job. What is customer service for you. Tell me the time that you were in a diff. situation. Expected salary. How do you see yourself 5 years from now. I dont have final interview questions. Just casual questions like my personal info. and it was very conversational, no need to pressure yourself answering. I hope I help you getting ready to ace your application here in concentrix. Since when I was looking also here in Glassdoor I am looking for exact process.. so Now, I will give it to you! Best of luck!
      Answer question
      6

      Other Customer Service Representative (CSR) interview reviews for Concentrix

      Agente De Atendimento Interview

      16 Jun 2026
      Anonymous employee
      Curitiba
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Concentrix (Curitiba)

      Interview

      Foi realizado online, com perguntas sobre sua disponibilidade, horário e sobre sua experiência profissional. A entrevista foi bem dinâmica e rápida. Te deixam bem a vontade e te tratam com acolhimento e respeito.

      Interview questions [1]

      Question 1

      Qual meus objetivos em relação à empresa
      Answer question

      Customer Service Representative Interview

      28 May 2026
      Anonymous employee
      Cape Town
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Concentrix (Cape Town)

      Interview

      Very simple and straightforward. They were relaxed and easy to speak with. Had a fun time with guessing an item which was a kitchen appliance, this served as a base to a successful interview.

      Interview questions [1]

      Question 1

      They asked if I had experience with troubleshooting different types of technical issues.
      Answer question

      Customer Service Representative (CSR) Interview

      27 May 2026
      Anonymous employee
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I interviewed at Concentrix

      Interview

      It was a very easy process with some tests for Typing speeds and internet availability. It was then followed by an AI interview process where we would video our responses.

      Interview questions [1]

      Question 1

      How do you respond to issues with communication?
      Answer question

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