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      Citi

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      Customer Service Representative Interview

      1 Oct 2014
      Anonymous employee
      Florence, KY
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Citi (Florence, KY) in Sept 2014

      Interview

      Filled out online application. Received a phone call from recruiter 5 days later. She asked me about my prior positions and what I did there. She explained the position and pay rate. She then set up an in person interview at Citibank for the following week. The in person one on one interview lasted about 30 minutes. She asked me various questions that related to my online assessment. They wanted me to reply in the S.T.A.R format. SITUATION. TASK. ACTION. RESULT. Some questions she asked were "Tell me about a time you had a tight deadline with a goal to meet" "Tell me about how you would handle your co-workers being upset about a new implentation in the company" There was about 7 questions like this. She also noticed two employers that I had been with less than a year and asked me what happened there. She then had me take a seat outside of H.R. (Which I think means a good sign you get the position) H.R went over the pay ($14 hr-bi-weekly), schedule (4-12's or 5-10's with mandatory Saturday), training (lasts 9 weeks). Training doesn't start for another 20 days. I chose to do my fingerprint FBI check that day. I was then informed I had TWO days from then to complete my drug test. They test through Labcorp and it is helpful because they had locations all over the city. It takes time for the FBI check to come back- and there's a possibility you could get fired after already starting, from what I've heard.

      Interview questions [1]

      Question 1

      "Tell me how you would handle a customer who wasn't answering the security questions correctly, how would you inform them that you are not able to access their account without the information"
      Answer question
      9

      Other Customer Service Representative interview reviews for Citi

      Customer Service Representative Interview

      5 Jan 2026
      Anonymous employee
      Meridian, ID
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Citi (Meridian, ID)

      Interview

      General customer service oriented questions about how you handle tough situations, deal with upset customers. How well do you handle working under pressure and a fast paced environment. First it was a phone screen, and then passing that was a more in depth video call interview. The entire hiring process and background check took a couple months.

      Interview questions [1]

      Question 1

      Explain a time you had a disagreement with a coworker and how did you handle it.
      1 Answer

      Customer Service Representative (CSR) Interview

      21 Nov 2025
      Anonymous employee
      Dublin, Dublin
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Citi (Dublin, Dublin)

      Interview

      Really great process for people coming out of college to get to grips with a large financial firm. There was 2/3 rounds therefore the company got to know you while you got a feel for the ppl you would be with

      Interview questions [1]

      Question 1

      Can you tell us about a difficult experience you had in college when working in a team.
      Answer question

      Customer Service Representative Interview

      21 Aug 2025
      Anonymous interview candidate
      Taguig
      No offer
      Positive experience
      Average interview

      Application

      I applied in-person. The process took 1 day. I interviewed at Citi (Taguig) in Aug 2025

      Interview

      The interview went well. The interviewer was very professional and approachable, creating a comfortable atmosphere that helped ease my nerves. She asked insightful questions in a respectful manner, which made the whole experience less intimidating and more encouraging.

      Interview questions [1]

      Question 1

      Tell me something about yourself.
      Answer question