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      Call Centre Manager Interview

      24 Aug 2015
      Anonymous interview candidate
      Cambridge, England
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 1+ week. I interviewed at Booking.com (Cambridge, England) in Aug 2015

      Interview

      4 step process commencing with Lead Recruiter telephonic interview. 2nd stage with Area Manager and peer. 3rd with the Recruiting Manager and Head of HR and final stage with CEO

      Interview questions [1]

      Question 1

      How would I deal with the challenge of moving from an outsourced BPO to an in-house/captive culture?
      1 Answer