I applied through a recruiter. The process took 12 months. I interviewed at American Airlines (Dallas, TX) in Jun 2014
Interview
Long drawn out process took me a year to get on board, it starts out with a couple of emails, a recorded video interview and then a offer to come to group interviews.
Interview questions [1]
Question 1
what would you do to calm down a angry customer, tell me a time when you went over and beyond to make a customers experience a magical one.
I applied online. I interviewed at American Airlines in Jul 2016
Interview
Applied online took assessment test online one week later received email for a video interview. Taking my video interview today. Any advice from anyone who has gone through the process?!
Video group interview then in person with 40 other applicants. Asked behavioral questions and personality questions. The video interview lasted about 30-45 minutes. Then the in person was a whole day process.
Interview questions [1]
Question 1
Name a time you went above and beyond for a customers
I applied in-person. I interviewed at American Airlines (Dallas, TX)
Interview
1. Application with test questions
2. Group interview - online
3. In person interview - a lot of ppl with eyes on you. Dress professionally.
4. 6 week training -very hard, but be a good study/test taker
Interview questions [1]
Question 1
High level Customer service related questions and safety experiences.