American Airlines Reviews | Glassdoor.ie

American Airlines Reviews

Updated 24 Jan 2020

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3.7
71%
Recommend to a Friend
56%
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
1,058 Ratings
Pros
Cons
  • "Fairly long hours, but worth the effort(in 79 reviews)

  • "Company oversells flights, passengers get mad and scream at us(in 53 reviews)

More Pros and Cons
  1. "American airlines"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines part-time for more than 10 years

    Pros

    Free flights, career development, huge network

    Cons

    Because the company is so large consistency in different departments can be lacking

    American Airlines2018-05-13
  2. "Culture is not good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Dublin, Dublin
    Doesn't Recommend
    Disapproves of CEO

    I have been working at American Airlines part-time for more than a year

    Pros

    Best flight benefits in the aviation industry

    Cons

    Management Seems impossible to progress Horrible work culture

    Advice to Management

    Care about your employees

    American Airlines2019-09-27
  3. "excelent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Communication Manager in Dublin, Dublin
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time for less than a year

    Pros

    excelcent place to work today

    Cons

    no cons in this company

    Advice to Management

    excelent job

    American Airlines2018-01-30
  4. "They're grand"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time

    Pros

    Benefits are amazing flights and health insurance

    Cons

    Pay isn't great limited opportunities in Dublin and bad working shifts

    American Airlines2017-01-05
  5. "Excellent training in cust services"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     in Dublin, Dublin

    I have been working at American Airlines

    Pros

    Fundamental grounding in soft skills that are very transferable.

    Cons

    Limited opportunity for career development

    American Airlines2012-04-18
  6. "American Airlines offers awesome training and offer great benefits."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    ACS Agent in Dublin, Dublin
    Recommends
    Approves of CEO

    I have been working at American Airlines

    Pros

    The flight benefits, the chance to swap shift/days, the respect and the colleagues! The training is very sufficient.

    Cons

    It can be a challenge to get promoted, it definitely takes some time. If you have a brain like a sponge then you will be successful during training the first few weeks.

    Advice to Management

    The career path could be more transparent to employees. Also employees should be awarded more often for their work (certificate etc.)

    American Airlines2010-04-18
  7. "Revenue Management"

    StarStarStarStarStar
    Former Employee - Senior Manager in Tempe, AZ

    I worked at American Airlines full-time for more than 10 years

    Pros

    Great benefits - medical, matching 401k, travel

    Cons

    Large corporation - can often times get lost in the numbers

    American Airlines2020-01-23
  8. "Awesome"

    StarStarStarStarStar
    Former Employee - Construction Inspection Manager 

    I worked at American Airlines full-time

    Pros

    Multiple opportunities to gain skills in different areas of the company. Many projects available to work.

    Cons

    Challenging managing some Union team members while meeting your KPI.

    American Airlines2020-01-23
  9. "Reservations Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Computer Draftsman/Designer in Winston-Salem, NC
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at American Airlines full-time for more than 8 years

    Pros

    Flexible schedules, flight benefits, 4 weeks paid vacation starting day one.

    Cons

    Mandatory overtime, your schedules are seniority based. It can take years to gain seniority because we only hire every few years.

    American Airlines2020-01-24
  10. "N/A"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Los Angeles, CA
    Recommends
    Approves of CEO

    I worked at American Airlines full-time for more than a year

    Pros

    Great benefits and pay and flexibility

    Cons

    Shift bids can be annoying

    American Airlines2020-01-22
Found 2735 reviews