American Airlines Overview

  • Fort Worth, United States
  • 10000+ Employees
  • 1926
  • Company - Public (AAL)
  • Airlines, Airports & Air Transportation
  • $10+ billion (USD)

Embark on an adventure with a commitment to service, excellence and humanity. Our team is what powers our airline. We are proudly dedicated to our purpose of caring for people on life’s journey, including connecting our customers to the people and places they love or providing ...

Company Updates

31 January 2023
When you see it, you can be it! Last week, we teamed up with Mattel, Inc. to surprise customers with Bessie Coleman dolls from the Inspiring Women line on one of our flights. Bessie Coleman was the first Black and Native American female to earn a pilot’s license in 1921. A true pioneer in aviation who taught us the sky is just the beginning. To keep the inspiration going, our #AATeam hosted a unique event for aviation students at the Ronald E. McNair public school 5 in Brooklyn, New York — a place designed to encourage youth to follow and build upon Bessie Coleman’s rich legacy. Students could hear firsthand from Bessie’s great niece, Gigi Coleman, and test their skills on flight simulators guided by members of our #AATeam. And, to really drive home the excitement, each of the students was presented with a Bessie Coleman doll to remind them that you can accomplish anything if you let your dreams take flight. #LetGoodTakeFlight
Bessie Coleman Barbie inspires youth to look to the skies
24 January 2023
Our partnership with Air Link led to a positive impact on the world! As the nation of Haiti struggles to control a dire cholera outbreak, we've carried more than 55 tons of medical and sanitation supplies to help those in need. Read more about these efforts for Haiti at
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American Airlines Reviews

Recommend to a Friend
Approve of CEO
Robert Isom
Robert Isom
395 Ratings
Featured Review
Current Employee

"Great experience"

22 Feb 2022 - Senior Customer Assistant Representative in Dallas, TX


Travel benefits working with public


Onboarding takes a long time

Advice to Management

Be present
See All 6,854 Reviews

Diversity & Inclusion at American Airlines

(2354 reviews)

Diversity Programs & Initiatives

Listening and relationships

American proudly celebrates the diversity of our team members and our customers. We work hard to create an open, inclusive culture so people of all races, genders, sexual orientations, disabilities, religious affiliations and backgrounds feel welcome and valued. Our commitment to diversity, equity and inclusion begins with listening and building relationships. We take time to listen to each other and learn from the experiences of others with open hearts and minds. .css-1h8fl5g{width:100%;height:60px;position:absolute;bottom:0px;background:linear-gradient(to bottom,rgba(255,255,255,0) 0%,rgba(255,255,255,1) 90%);}

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Diversity & Inclusion FAQs

All answers shown come directly from American Airlines Reviews and are not edited or altered.

Does there seem to be diversity at American Airlines?

...Lack of culture, lack of diversity, low pay, too many levels of leadership...Read More

Read 79 more responses

American Airlines Photos

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American Airlines Interviews

Getting an Interview
Applied online84%
Campus Recruiting7%
In Person3%

  1. Flight Attendant Interview

    Anonymous Employee in United States
    No Offer
    Neutral Experience
    Average Interview

    I applied online. I interviewed at American Airlines (United States) in Jul 2016


    Applied online took assessment test online one week later received email for a video interview. Taking my video interview today. Any advice from anyone who has gone through the process?!

    Dont know the questions yet

    2 Answers

See All 2,724 interviews

American Airlines Awards & Accolades

  • DiversityInc Top 50 NoteworthyDiversityInc.2022
  • Seramount Inclusion IndexSeramount2021
  • FairPay Workplace CertificationFairPay Workplace2021
  • DisabilityIn/AAPD Disability Equality Index - Best Place for Employee Ability InclusionAmerican Association of People with Disabilities (AAPD) and the US Business Leadership Network2021
  • Best Place To Work For LGBTQ EqualityHuman Rights Campaign’s (HRC)2021

Popular Careers with American Airlines Job Seekers


American Airlines FAQ

(64 Questions)

All answers shown come directly from American Airlines Reviews and are not edited or altered.

See questions about:

Does American Airlines offer massages?

...Free flights, good pay and good benefits...

14 December 2022

Read more

See 4 more answers

People Also Ask about American Airlines

Employees rate American Airlines 3.8 out of 5 stars based on 6,854 anonymous reviews on Glassdoor.

To get a job at American Airlines, browse currently open positions and apply for a job near you. Once you get a positive response, make sure to find out about the interview process at American Airlines and prepare for tough questions.

Overall, 72% of employees would recommend working at American Airlines to a friend. This is based on 6,451 anonymously submitted reviews on Glassdoor.

75% of job seekers rate their interview experience at American Airlines as positive. Candidates give an average difficulty score of 2.8 out of 5 (where 5 is the highest level of difficulty) for their job interview at American Airlines.

56% of employees think that American Airlines has a positive business outlook. This is based on anonymous employee reviews submitted on Glassdoor.

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