Network issues/Troubleshooting steps to perform
What is bios?
What is bit locker encryption ,why is it used?
What is encryption?
How to update BIOS on a BitLocker enabled system?
What is subnetting ?why is used?
POST[ POWER ON SELF TEST ], what are the tests conducted by post,Types of Errors encountered during POST
What is BSOD? ts for BSOD
What is DNS,DHCP,DORA?
IP adress,TCP/IP?
Network commands, Explain flush dns why is it used
VPN? How do you troubleshoot
User wants to back up , how would you help them?
Shared folder permission.what do you do even after re-adding if it doesn’t work?
Difference between PERMISSION, RIGHTS, POLICY ??
Active Directory
Group policies
If the devices keeps on restarting multiple times, how do you back up
What is pxe boot?
Have u dealt with rude users?
Customer has called for unreasonable request?what would you respond?
If there are 100 people in the floor who isn’t able to access Internet what would you do?
What is OST n PST? Differences between them?
How to you take back up in outlook?
If users email is full, how do u help user?
If user isn’t receiving emails ,what ts are done?
If user has no network where will the emails saved
Differentiate between switches and routers and hub in a network.
How to recover files after a virus attack?
MAC:
What is FileVault?where do you turn it on?why is it used?
JAMF ?why is it used?
User has forgot to turn on File Vault, and forgot password , how do you help him to login
Password is lopping back to the same screen on Mac , what ts u wud do?(keychain)
User has copied Data via pen drive on Mac and trying to insert pen drive on Windows and its not working
DHCP, how it works?It is single cast or multi cast
PXE boot , why is it used?
User acc shows locked out on the sign in screen
There do you read users to group policies
What happens in the background when device is turned on
Users outlook shows working offline
How do u troubleshoot on MAC If peripheral devices are not recognised on M1 machines
How is NVRAM and SMC reset is done
FAT32 and NTFS
