Take everything about human relationships out of it. Expect to be spoken to as a robot and give robotic answers. I had 'heard' this about Amazon and really didn't want it to be true, so I had to experience it myself. I attended a virtual coffee chat with CSMs and other candidates. We were told to turn our cameras off and were only allowed to ask questions via chat which were very selectively answered. That was my first red-flag and honestly wish I didn't waste additional time after that. If you put a lot of effort into 'studying' up the responses they want to hear, include their LPs and in the STAR format you will likely do 'pass'. It was very clear the interviewer wanted to hear very specific things. Apparently 'escalation' is very important at AWS, also working independently. The types of questions asked seemed like they were read from a list and involved no critical thinking from the interviewer to take the information I provided (from previous questions) into account. There were a lot of technical architecture questions despite being clear it was not a technical role besides understanding things like the cloud value prop and background delivering tech. I ended the interview about 30 mins in saying it wasn't a good fit. I couldn't imagine talking to the person any longer.