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      IT Support Engineer Interview

      17 Jul 2020
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Amazon in Jun 2020

      Interview

      I was offered a phone interview first, via a web link to Amazon's Chime. 2nd round interview still used Amazon's Chime due to COVID-19. The first interview was more focus on technical questions and second interview was more focused on Amazon leadership principles. The leadership priciple questions are all like "Tell me a time..." I would suggest you to think about at least 3 stories for each principles.

      Interview questions [22]

      Question 1

      What's VLAN? and why we need to use it.
      Answer question

      Question 2

      Explain OSI model
      Answer question

      Question 3

      What's STP?
      Answer question

      Question 4

      Explain TCP/IP model
      Answer question

      Question 5

      What's BGP?
      Answer question

      Question 6

      Difference between NTFS and FAT32
      Answer question

      Question 7

      Name some Linux directories and what are they for
      1 Answer

      Question 8

      What's DFS?
      Answer question

      Question 9

      What's Active Directory? and what's for?
      Answer question

      Question 10

      What's Group Policy? what may cause it failed to apply.
      Answer question

      Question 11

      What's DHCP?
      Answer question

      Question 12

      What Linux distribution I have used?
      Answer question

      Question 13

      What is the name of the most recently released version of Mac OS X and name some earlier versions?
      Answer question

      Question 14

      How to trouble shooting can't power on a laptop?
      Answer question

      Question 15

      How to trouble shooting can't power on a Mac book?
      Answer question

      Question 16

      Difference between kill and killall?
      Answer question

      Question 17

      how to check memory size in Linux?
      Answer question

      Question 18

      How to reset Mac book? SMC reset and NVRAM reset
      Answer question

      Question 19

      Questions relate to leadership principles
      Answer question

      Question 20

      What is keychain used in Mac OS?
      Answer question

      Question 21

      the differences between a router and a switch
      1 Answer

      Question 22

      how to troubleshooting Mac touchpad can't connection issue
      Answer question
      15

      Other IT Support Engineer interview reviews for Amazon

      IT Support Engineer Interview

      19 Feb 2026
      Anonymous employee
      North Haven, CT
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at Amazon (North Haven, CT)

      Interview

      They ask a lot of technical trivia questions that have nothing to do with the job. They like hearing stories about how you raised the bar and/or made your prior job better. Be familiar with the STAR method.

      Interview questions [1]

      Question 1

      What is a challenging issue you had to resolve?
      Answer question

      IT Support Engineer I Interview

      11 Feb 2026
      Anonymous employee
      Daventry, England
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Amazon (Daventry, England)

      Interview

      Panel interview with 4 people. One hour with each interviewer who will ask 2 to 4 questions based on leadership principles related to the job role you are applying for.

      Interview questions [1]

      Question 1

      Interaction with difficult customer and outcome
      Answer question

      IT Support Engineer Interview

      3 Sept 2025
      Anonymous employee
      Nashville, TN
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I interviewed at Amazon (Nashville, TN)

      Interview

      first starts with a phone screening. then if they pass you on you would meet with three individuals for about an hour each. Some of them might be in the area you are applying others might just be a manager from a different ORG.

      Interview questions [1]

      Question 1

      tell us about a time you handled a difficult situation.
      Answer question
      1

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