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      Client Support Specialist Interview

      18 Jul 2015
      Anonymous employee
      Elk Grove Village, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at ADP (Elk Grove Village, IL) in Jul 2015

      Interview

      Be prepared to wait a LONG TIME for this process to be complete. From application to offer was exactly 34 days. I got an email from the recruiter 3 days after my application for a phone interview. Phone interview was the next day and about 20 minutes long. The next day I received an email to take the online assessment. About 5 days later I got invited to an in-person interview that was a week later. The interview was very laid back. I was interviewed by the manager and the supervisor that reports to her. Very nice and easy-going people. This interview lasted about an hour and 15 minutes. The 4th of July holiday was right after so it took a while to hear back about the next step. Received a call for an invitation to a second interview with the VP of Client Services. It was changed to a phone interview because she saw that I lived far from the location. Again, very nice person and thoughtful of my commute. I didn't mind it but she accommodated me anyway. Phone interview was about 30 minutes long. 3 days later I was called by the recruiter and accepted the offer. The only negative is that I had no clue who the recruiter was or how to contact him until I was offered the job. I wasn't really kept up to speed throughout the process. The interview coordinator tried to help me but couldn't get in contact with the recruiter either. Oh yea and the time line from start to finish is ridiculous. Some interview questions I found on here too helped me a lot when it came time to interview. They will ask you about 15-20 "tell me a time when" questions so be prepared. And they love when you have good questions prepared also.

      Interview questions [3]

      Question 1

      How do you stay organized?
      1 Answer

      Question 2

      Name a time you had a disagreement with a manager. What was the outcome?
      2 Answers

      Question 3

      Q: What are your strengths and weaknesses?
      1 Answer
      38

      Other Client Support Specialist interview reviews for ADP

      Client Support Specialist Interview

      25 Sept 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at ADP

      Interview

      Three rounds. Recruiter, hiring manager, final round. Recruiter was very informal. Interview with hiring manager was more focused on experience. Final round was more structured and informative about the company and job expectations. First two phone/virtual. Final in person

      Interview questions [1]

      Question 1

      Tell me about a time you handled an unsatisfied customer.
      Answer question

      Client Support Specialist Interview

      16 Oct 2025
      Anonymous employee
      Pune
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. I interviewed at ADP (Pune) in Sept 2025

      Interview

      3 rounds of interview, after which I received the call. The interview process was walk in, in which the waiting time is a bit longer but, that’s because of the number of people that showed up maybe.

      Interview questions [1]

      Question 1

      Do you know about ADP? What does ADP do?
      Answer question

      Client Support Specialist Interview

      10 Jun 2025
      Anonymous interview candidate
      Nānakrāmguda
      No offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at ADP (Nānakrāmguda) in May 2025

      Interview

      The Worst Interview Experience – Lack of Transparency and Professionalism The interview process was one of the most disorganized experiences I've ever had. Initially, they called candidates one by one for the first round. When my name was called, I stepped in and was asked for a basic self-introduction, current salary, work experience, and notice period. The interviewer, Sunil, noted everything down without even making eye contact or acknowledging us properly. For the second round, a group of candidates, were asked to move to the first floor and wait. However, I wasn’t called along with the first batch that went upstairs. I assumed I'd be called once they were done — but to my surprise, I was called while still sitting in the lobby, even though the first-floor candidates were still waiting. The second-round interview involved basic questions about previous roles, family background, and hobbies. I answered all of them clearly. Still, I was unexpectedly rejected for these standard questions — with no feedback or reason given. Even more frustrating was what happened with my friend. He was called before me for the interview, but we later found out that the interviewer had not even received his interview summary. They then asked him to wait again. After hours of waiting with no communication, we had to approach them ourselves, only to be told we’d receive an update via email or phone. It’s been days, and there’s been no follow-up at all. This was truly a terrible experience. If you're going to invite candidates, at least be transparent and respectful of their time. People take time off, travel, and come with expectations — the least you can do is offer clarity and communication. Ghosting candidates after interviews is unprofessional. This entire process was disheartening and poorly managed.

      Interview questions [1]

      Question 1

      Self-intro, roles and responsibilities, family, hobbies.
      Answer question
      1

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