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      Client Support Specialist Interview

      24 Nov 2016
      Anonymous interview candidate
      Maitland, FL
      No offer
      Negative experience
      Average interview

      Application

      I applied through university. The process took 4 months. I interviewed at ADP (Maitland, FL) in Nov 2016

      Interview

      By far the worst process I've been through. Went in June, talked to a manager there that saw my military IT PM experience and told me he would be in contact with me soon since he loved my work. Heard nothing. Tried to go to a career event for them on campus, they cancelled it and never told anybody. Went to another career event, explained my experience, they sounded interested. Got on the phone with a hiring rep the following week and he went into great depth for 30 minutes to explain how my 6 years of IT project management for the military doesn't count for project management of IT services. Finally was told to interview for the Client Support Specialist role. Went there, the interview itself was nice but I was told that there were no more positions open for the role. My question to this is what was the point then of interviewing for a role they claimed was open but full by the time of the interview. Shows a lot of miscommunication around the company. Then, just today, got an email, on Thanksgiving morning, that they are not interested.

      Interview questions [1]

      Question 1

      Share a time when you had a great customer experience
      Answer question
      avatar
      ADP response
      9y
      Hello - apologies for this negative experience. We have escalated your review to our Maitland recruitment team and will be following up with them to assure that we have a a fair and competent system in place so these mistakes are not repeated. Thank you.