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      Client Support Specialist Interview

      20 Oct 2016
      Anonymous employee
      Dallas, TX

      Other Client Support Specialist interview reviews for ADP

      Client Support Specialist Interview

      25 Sept 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at ADP

      Interview

      Three rounds. Recruiter, hiring manager, final round. Recruiter was very informal. Interview with hiring manager was more focused on experience. Final round was more structured and informative about the company and job expectations. First two phone/virtual. Final in person

      Interview questions [1]

      Question 1

      Tell me about a time you handled an unsatisfied customer.
      Answer question
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at ADP (Dallas, TX) in Oct 2016

      Interview

      I first was contacted by a recruiter after she found my resume on indeed. I then had three different interviews. One initial phone interview that was very short, another in person interview with three hiring managers, and then a phone call interview with a VP. Everything went well, I had thought I hit a home run with everything. I received an offer and gladly accepted. When I accepted I wanted to disclose everything on my background. Prior misdemeanor and also the fact that I owe the university I attended thousands of dollars and can not get transcripts until it's paid. A few days go by and my recruiter calls to say they pulled my offer being that I don't have my degree finished and that I can not give transcripts. They must have thought I was lying and decided to pull it. This the biggest bummer of my short professional career thus far. My recruiter said that I had listed my degree on the resume as if it was finished, and that I should take it off since it's misleading. It's such a tough subject to discuss to someone or put on your resume that you don't have transcripts. I'd like to take credit for the courses I finished but it is obvious to me know that I get zero credit until I've paid the school and physically have a degree in my hand. Another thing that was very misleading and upset me is the fact that on the job description that I applied for. Its lists a high school diploma as the degree required. I even mentioned this to the recruiter and she tells me "ADP has the right to be picky about whom they choose, and for this position they wanted to have bachelor degrees across the board". I understand that, but why not mention that in the job description, college preferred is what should be listed. Obviously I am very upset. I'm just going to stop now.... Take from this what you will. If you do great on your three interviews, expect to get an offer. You better have your degree finished and transcripts though. Another thing. I replied back to my recruiter after updating my resume later that day. I had removed my college portion and was looking for feedback on if it looked better. She ignored me. She was prompt the entire hiring process too. If you aren't of help to certain people, they just don't care. Last thing...This interview portion helped me "bigly" in getting the offer. I suggest reading these and working on the behavioral questions.

      Interview questions [1]

      Question 1

      STAR questions. Behavioral.
      Answer question
      1

      Client Support Specialist Interview

      16 Oct 2025
      Anonymous employee
      Pune
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. I interviewed at ADP (Pune) in Sept 2025

      Interview

      3 rounds of interview, after which I received the call. The interview process was walk in, in which the waiting time is a bit longer but, that’s because of the number of people that showed up maybe.

      Interview questions [1]

      Question 1

      Do you know about ADP? What does ADP do?
      Answer question

      Client Support Specialist Interview

      10 Jun 2025
      Anonymous interview candidate
      Nānakrāmguda
      No offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at ADP (Nānakrāmguda) in May 2025

      Interview

      The Worst Interview Experience – Lack of Transparency and Professionalism The interview process was one of the most disorganized experiences I've ever had. Initially, they called candidates one by one for the first round. When my name was called, I stepped in and was asked for a basic self-introduction, current salary, work experience, and notice period. The interviewer, Sunil, noted everything down without even making eye contact or acknowledging us properly. For the second round, a group of candidates, were asked to move to the first floor and wait. However, I wasn’t called along with the first batch that went upstairs. I assumed I'd be called once they were done — but to my surprise, I was called while still sitting in the lobby, even though the first-floor candidates were still waiting. The second-round interview involved basic questions about previous roles, family background, and hobbies. I answered all of them clearly. Still, I was unexpectedly rejected for these standard questions — with no feedback or reason given. Even more frustrating was what happened with my friend. He was called before me for the interview, but we later found out that the interviewer had not even received his interview summary. They then asked him to wait again. After hours of waiting with no communication, we had to approach them ourselves, only to be told we’d receive an update via email or phone. It’s been days, and there’s been no follow-up at all. This was truly a terrible experience. If you're going to invite candidates, at least be transparent and respectful of their time. People take time off, travel, and come with expectations — the least you can do is offer clarity and communication. Ghosting candidates after interviews is unprofessional. This entire process was disheartening and poorly managed.

      Interview questions [1]

      Question 1

      Self-intro, roles and responsibilities, family, hobbies.
      Answer question
      1