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      Client Support Specialist Interview

      28 Jun 2016
      Anonymous interview candidate
      Orlando, FL

      Other Client Support Specialist interview reviews for ADP

      Client Support Specialist Interview

      25 Sept 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview
      No offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. The process took 2 weeks. I interviewed at ADP (Orlando, FL) in Jun 2016

      Interview

      I was first contacted by a recruiter to told me to look over the job description and if I was interested to let him know. He set me up with a phone interview that was 30 mins and then told me I would be contacted for a f2f interview once my responses were looked over. Within the next couple of days I was contacted by email for a f2f interview. On my interview day it was going okay until I met the female and male interviewers. The male interviewer met me first and totally walked past me while calling my name and when I went i to the interview room their was a lady there with a confuse look on her face. They were confused becuase I have a spanish last name but I am a black woman and once they that I wasnt a light skinned long haired latino it went downhill from there. The female interviewer said nothing even when I asked her questions and the male interviewer that did most of the talking asked me a question and while I was giving the answer to him he rudely interrupted me. They quickly wrapped up the interview in 10 mins becuase they were just going through the motions they knew they were not going to hire me before I even sat down. This is comming from someone who has a Bachelors degree, four years of human resources experience, and over ten years of customer service experience including call center and at the time they werent even requesting experience. For a company that won awards for diversity they sure are not diverse in any way. I guess I was too black for them but this is the world we live in where prejudice is still alive and well everywhere.

      Interview questions [1]

      Question 1

      Where do you see yourself in five years?
      Answer question
      42
      avatar
      ADP response
      9y
      Candidate experience is of utmost importance to ADP, and we value the time you spent preparing for your interview and meeting with us. We regret that you did not have a good experience during your interview process. We have a strong commitment to Diversity & Inclusion and assure you that it is ADP’s policy to provide equal employment opportunity to all applicants without regard to race, color or any other basis prohibited by law. We take your feedback very seriously and intend to follow up on it. We hope that you will contact us with further details at adptalentcommunity@gmail.com.

      Application

      I interviewed at ADP

      Interview

      Three rounds. Recruiter, hiring manager, final round. Recruiter was very informal. Interview with hiring manager was more focused on experience. Final round was more structured and informative about the company and job expectations. First two phone/virtual. Final in person

      Interview questions [1]

      Question 1

      Tell me about a time you handled an unsatisfied customer.
      Answer question

      Client Support Specialist Interview

      16 Oct 2025
      Anonymous employee
      Pune
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. I interviewed at ADP (Pune) in Sept 2025

      Interview

      3 rounds of interview, after which I received the call. The interview process was walk in, in which the waiting time is a bit longer but, that’s because of the number of people that showed up maybe.

      Interview questions [1]

      Question 1

      Do you know about ADP? What does ADP do?
      Answer question

      Client Support Specialist Interview

      10 Jun 2025
      Anonymous interview candidate
      Nānakrāmguda
      No offer
      Negative experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at ADP (Nānakrāmguda) in May 2025

      Interview

      The Worst Interview Experience – Lack of Transparency and Professionalism The interview process was one of the most disorganized experiences I've ever had. Initially, they called candidates one by one for the first round. When my name was called, I stepped in and was asked for a basic self-introduction, current salary, work experience, and notice period. The interviewer, Sunil, noted everything down without even making eye contact or acknowledging us properly. For the second round, a group of candidates, were asked to move to the first floor and wait. However, I wasn’t called along with the first batch that went upstairs. I assumed I'd be called once they were done — but to my surprise, I was called while still sitting in the lobby, even though the first-floor candidates were still waiting. The second-round interview involved basic questions about previous roles, family background, and hobbies. I answered all of them clearly. Still, I was unexpectedly rejected for these standard questions — with no feedback or reason given. Even more frustrating was what happened with my friend. He was called before me for the interview, but we later found out that the interviewer had not even received his interview summary. They then asked him to wait again. After hours of waiting with no communication, we had to approach them ourselves, only to be told we’d receive an update via email or phone. It’s been days, and there’s been no follow-up at all. This was truly a terrible experience. If you're going to invite candidates, at least be transparent and respectful of their time. People take time off, travel, and come with expectations — the least you can do is offer clarity and communication. Ghosting candidates after interviews is unprofessional. This entire process was disheartening and poorly managed.

      Interview questions [1]

      Question 1

      Self-intro, roles and responsibilities, family, hobbies.
      Answer question
      1