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      UserTesting

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      How is the work/life balance at UserTesting?

      UserTesting reviews

      Fully remote with excellent work-life balance

      Anonymous employee
      Current employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Excellent work life balance, fully remote company, open communication by management. Travel options. One of the best teams I've worked with.

      Cons

      Steps for career growth not well-communicated by HR No bonuses

      avatar
      UserTesting Response
      now
      Thank you for taking the time to share your experience with us. We're really glad to hear that the fully remote setup and work-life balance have made such a positive difference for you, and that you've found open communication and a genuinely great team to work alongside. That means a lot to us. 🙌 We hear you on the career growth piece. Clear, well-communicated steps for progression shouldn't be a guessing game, and your feedback is a helpful reminder that we need to do better there. We'll make sure it reaches the right people. Thank you for being part of UserTesting and for encouraging us to keep listening. We're glad you're here. 😊 — The UserTesting Team

      Nice

      Bdr
      Current employee
      Florida Ridge, FL
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexible work life balance here

      Cons

      Hours were tough at times but made it work

      Solid Overall

      Bdr
      Current employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Work life balance is great

      Cons

      Org structure is difficult to navigate.

      Was great, at first

      Renewal manager
      Former employee
      San Francisco, CA
      Recommend
      CEO approval
      Business outlook

      Pros

      UserTesting went thru many changes and it was great being a part of it initially. Good work life balance.

      Cons

      Aquired. Sense of micro management since new ownership. Always layout every 6 months, uncertainty.

      Good company

      Senior software engineer
      Current employee
      Toronto, ON
      Recommend
      CEO approval
      Business outlook

      Pros

      Competitive salary, work/life balance, remote work

      Cons

      Layoffs, lack of clarity from leadership

      2

      Great Work-Life balance and environment and benefits

      Software engineer
      Current employee
      Barcelona
      Recommend
      CEO approval
      Business outlook

      Pros

      I value the work-life balance they offer, which is one of the best aspects of the company. The environment here is collaborative, supportive, and promotes growth, making it a great place to learn and work with talented colleagues. The work culture truly stands out—it's refreshing to be part of a company where you're encouraged to take ownership of your work without feeling overburdened. Managers are approachable, and there's a genuine effort to maintain a healthy and positive atmosphere.

      Cons

      salary is not quite aligned with market standards. While the other benefits, like flexibility and work environment, partially make up for this, it can be a deciding factor for professionals prioritizing financial growth.

      2

      Messy, chaotic company

      Ux researcher
      Current employee
      Atlanta, GA
      Recommend
      CEO approval
      Business outlook

      Pros

      - Promising platform on the surface - Decent compensation and work/life balance - Pockets of passionate employees

      Cons

      - Terrible handling of the UserZoom merger - Constant RIFs and turnover - Unclear product roadmap - Company culture has become very corporate after being acquired by private equity

      1

      Strongly recommend

      Software engineer
      Current employee
      Vancouver, BC
      Recommend
      CEO approval
      Business outlook

      Pros

      Easy to get promoted, work-life balance

      Cons

      Sometimes boaring and repetitive tasks

      Great flexibility and supportive culture, fair pay

      Panel support associate
      Current employee
      Edinburgh, Scotland
      Recommend
      CEO approval
      Business outlook

      Pros

      UserTesting is a great place to work, offering complete flexibility, a positive and supportive work environment, and an amazing team of employees. The culture encourages collaboration, growth, and work-life balance, making it an enjoyable and rewarding place to be.

      Cons

      The compensation is competitive and generally in line with industry standards. While it may not be the highest in the market, it is fair and comparable to what many other companies offer for similar roles.

      avatar
      UserTesting Response
      now
      Thank you so much for sharing this! 🙏 It's wonderful to hear that the flexibility, collaborative culture, and the team have made such a positive impact on your experience. Building an environment where people can grow, collaborate, and thrive is something we care deeply about, so it's incredibly rewarding to hear that it's coming through. We're lucky to have you with us and will keep working hard to make UserTesting a place people love to be.

      Reflecting on 6+ Years at UserTesting

      Sr program manager
      Former employee
      Atlanta, GA
      Recommend
      CEO approval
      Business outlook

      Pros

      - Collaborative and talented team with a strong sense of camaraderie. - Flexible work arrangements that supported a healthy work-life balance. - Engaging work with products that genuinely make a difference for users and clients. - Comprehensive benefits package - ERGs avaliable

      Cons

      - Recent organizational changes have led to unexpected layoffs, affecting long-tenured employees without clear communication or warning. - Shifts in leadership and company direction occasionally caused misalignment across teams. - Limited transparency around decision-making processes during critical company transitions.

      7