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Opportunity meets ownership. In this clip from My Amazing Journey, Rion Johnston reflects on how hard work and a mindset of growth helped him carve out a path at Nextiva. Rion’s journey is proof that when you show up, put in the work, and take ownership, amazing things can happen.
Turbulence or smooth landing? We took it to the streets. ✈️ In this episode of Nextiva on the Street, we asked people to share their best and worst airline customer experiences, and let’s just say... some stories belong in the overhead bin. 🎥 Buckle up for CX highs, lows, and unexpected layovers in customer loyalty.
🎳 The Commercial Expansion team hit the lanes for some well-earned fun and team bonding. Strikes, snacks, and a lot of laughs, just what we needed.
Faces of the booth. 💙 Meet the amazing team representing Nextiva at Customer Contact Week Vegas, the ones bringing the energy, answering the big questions, and making booth magic happen.
Are chatbots just as good as humans? 🤖 Some say yes. Others scream “REPRESENTATIVE!” from the first menu option. Alexandra (Lueck) Dika and Ruth Vela hit the streets of NYC to ask real people what they really think about bots vs. humans in customer service. 🎥 Watch to hear where customers draw the line between smart automation and the need for human connection.
Happy NexTV Friday! In This Month’s Episode: 🎲 We’re taking our Customer Experience game to the Strip—with a major industry nod! 📆 Nextiva turned a milestone moment into something much bigger. 🎤 What do CX, bright minds, and a mic have in common? Find out! 🧠 “Explain your job… without using your job title.” A few fearless Nexties give it a shot!
Shoot your shot, sip your latte. 🏀 We wrapped the month with a little fun at our office in Guadalajara... 25 iced lattes on the line and only one rule: make the shot, win the sip. Word is... the lattes were worth it. ☕️
What does real growth look like? Sometimes, it looks like being wildly uncomfortable and choosing to show up anyway. Meet Rion Johnston. He started as a Solutions Delivery Manager and now he’s a Director leading a team of over 100. In the first episode of My Amazing Journey Nextiva, Rion shares how embracing discomfort, taking ownership of his path, and leaning into continuous improvement helped him grow into the leader he is today. 💬 “You need to feel comfortable being uncomfortable. That’s where the growth happens.” This series highlights the many ways people grow at Nextiva by stepping up, leaning in, and shaping their own path.
Double the reason to celebrate! 🎉 On May 15th, we marked another year of Nextiva and celebrated International Customer Experience Day, all in one unforgettable day. From shared moments to standout experiences, it’s all thanks to the incredible people behind the magic. Let’s keep building amazing experiences together. 💙
What do you get when you mix theme days and unbeatable team spirit? Spirit Week at Nextiva’s India office, and it was truly unforgettable! 🇮🇳 Our team brought the energy and creativity all week long. We work hard, but we definitely know how to have fun doing it! 💙
