insightsoftware Reviews

insight software is an EBITDA-focused, PE-backed chop shop. Strategy is to acquire recurring revenue, and slash costs, to show YOY profit growth for insight -- some ELT members go so far as to brag about cutting costs in half (i.e., letting go of 50% of employees) on Day 1 of an acquisition, which is distasteful to say the least. After acquiring companies/products they don't understand, letting go of half of the product's institutional knowledge, and slashing investment, the acquired product, and its client base, are left to languish. And languish they do. Companies/products acquired often include significant tech debt and unvalidated roadmaps. After resources are cut, and customer service relationships are wiped out, the associated clients grow increasingly dissatisfied and quickly learn that their voices will go completely unheard once the solutions their businesses rely on are under the insightsoftware umbrella. No one in the company has the resources necessary to accomplish what's being asked of them. Your choices are burnout or failure, or more commonly, both. The bonds formed between teammates and coworkers are a result of trauma bonding, and without including the risk of loss of life, are somewhat similar to the bonds formed among soldiers while stationed together in combat zones as they lean on one another to survive terrible conditions. With every employee being setup to fail, both employee and manager NPS scores are plummeting by double digits at each measurement interval -- but an out-of-touch leadership team continues to highlight that employees consistently enjoy the people they work with on a daily basis, while blissfully unaware of the irony behind the dynamics that result in the forging of such bonds among teammates. Working at insightsoftware is like being on the battlefield with no weapons or armor while enemy fire rains down upon you relentlessly. CEO consistently notes that the company "only hires top performers" as a point of pride, but this is unfounded. More than 50% of employees come via M&A activity, many from companies who were not attracting/hiring world class talent and had no strategy/budget in place to do so. Furthermore, even if the company wanted to hire top performers, the budget is not there to support such a strategy. So instead, the company focused on hiring Hi-Pos who they can pay well below market while expected these hires to tackle responsibilities that are 2+ levels above their pay grade, and for which they lack experience. Unfortunately, this approach seems to extend to the executive team (ELT) as well, which is comprised of individuals who are grossly unqualified to lead departmental teams at this size company. If ELTs were formed via a mechanism similar to the NFL draft, insightsoftware's ELT is comprised entirely of undrafted players who received a call several weeks after the draft to fill out spots on the practice squad where they need a warm body. Some ELT members are downright toxic and only care about appearance vs. reality, many are insecure, none are capable of planning their initiatives, and all produce lackluster outcomes that fall well short of any associated targets/goals. The team is somewhat homogenous and spends a lot of time patting each other on the back without demonstrating any achievements worth of a pat on the back. The ELT also enjoys getting together quarterly (or at times, more often) for offsite meetings. During these meetings, they lavish themselves with dinners and concert tickets (but will deny employees even meager salary increases, even when they're being promoted), while they spend their days hatching half-baked ideas that are immediately launched as "new, top prioritiy initiatives" the following day. There are 20-30+ of these initiatives active at any given time, most of which are assigned to the same handful of VPs/Directors across the company, and none of which have the planning, resources, or time windows necessary for successful execution. Nothing ever falls off the list, and every executive thinks their initiative is Priority #1 for the company, which leads to nonstop in-fighting and a failure to produce and tangible/impactful results. So, if you're considering the possibility of joining insightsoftware for even a moment, please do yourself a favor and run the other way. The job market is hot, opportunities abound, and this company will do nothing but age you 10 years in 6 months.