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      Yelp

      Engaged employer

      Yelp Reviews

      3.2

      49% would recommend to a friend

      (5,967 total reviews)
      avatar

      Jeremy Stoppelman

      66% approve of CEO

      43% positive business outlook

      Ratings by category

      4.0

      Diversity and inclusion

      3.5

      Culture and values

      3.5

      Work/Life balance

      3.2

      Compensation and benefits

      3.2

      Career opportunities

      3.1

      Senior management

      Yelp has an employee rating of 3.2 out of 5 stars, based on 5,967 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Yelp employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      6K reviews
      1.0
      27 Jun 2026

      High Attrition, Low Trust, and a Culture Built on Fear

      Associate manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great coworkers who genuinely care about one another and many front-line managers do their best to support their teams despite constant organizational challenges. The company can provide valuable experience in sales, customer retention, and learning how to operate in a very fast-paced environment.

      Cons

      Compensation is far below market despite leadership positioning it as competitive, with commission structures that are unpredictable and often unattainable. Job security feels entirely dependent on management style rather than consistent standards, with some employees coached fairly while others are disciplined or terminated over minor mistakes. The sales organization creates significant downstream issues through aggressive sales practices, forcing retention teams into highly reactive customer conversations. Attrition is the worst I have experienced in my career, promotion into management often results in a pay cut for top performers, and the culture creates constant anxiety where employees feel like they are walking on eggshells. Top performers are often not the most skilled employees, but those who have learned how to manipulate loopholes and work around processes.

      avatar
      Yelp Response
      8h
      Thank you for sharing your feedback with us. While we're glad that you enjoyed working with so many great people during your time with us, we're sorry to hear that your overall experience was anything less than you had hoped for. We also hear your concerns about leadership consistency and compensation. We take management training seriously, and our leaders complete a full classroom curriculum and hands-on coaching evaluation before leading a team to help ensure fair, consistent support. When it comes to pay, we focus on providing a competitive total rewards package that includes health benefits, 401(k) matching, paid time off, and more. We invite you to share further details about your experience by emailing employeefeedback@yelp.com. We appreciate you sharing your perspective, and we wish you the best in your career.
      2.0
      27 Jun 2026

      Easy job with micromanagement and low pay

      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      WFH, monthly stipend, fairly easy job

      Cons

      Micromanagement, being monitored at all times, super low pay, deceiving practices. Did I mention micromanagement?

      avatar
      Yelp Response
      7h
      We're glad you enjoyed our remote work model and the monthly reimbursement. Having those perks definitely makes a difference. You shared a lot of feedback, and we hear your frustration. You mentioned deceiving practices and unrealistic expectations. We have a zero-tolerance policy for unethical behavior, and our teams are instructed to communicate our products clearly and accurately. Our managers are hands-on by design to provide coaching, which can sometimes include joining calls to assist, but the goal is to help, not to hover. In addition, while our team needs to be available during standard business hours, folks are welcome to take breaks, have lunch, and go to the restroom. If you would like to share more details with our team, we invite you to email us at employeefeedback@yelp.com. Thank you for your feedback, and we wish you the very best in your next role.
      Viewing 1 - 3 of 5,967 Reviews
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      Glassdoor has 6,221 Yelp reviews submitted anonymously by Yelp employees. Read employee reviews and ratings on Glassdoor to decide if Yelp is right for you.