Is Williams-Sonoma, Inc. a good company to work for as a Operations Manager?

Operations Manager professionals working at Williams-Sonoma, Inc. have rated their employer with 3.2 out of 5 stars in 40 Glassdoor reviews. This is a lower than average score with the overall rating of Williams-Sonoma, Inc. employees being 3.4 out of 5 stars. Search open Operations Manager jobs at Williams-Sonoma, Inc. now and start preparing for your job interview by browsing frequently asked Operations Manager interview questions at Williams-Sonoma, Inc. .

Does Williams-Sonoma, Inc. pay Operations Manager employees well?

Operations Manager professionals rate their compensation and benefits at Williams-Sonoma, Inc. with 3.9 out of 5 stars based on 40 anonymously submitted employee reviews. This is 19.7% better than the company average rating for salary and benefits. Find out more about Operations Manager salaries and benefits at Williams-Sonoma, Inc. .

What are the top reviewed jobs at Williams-Sonoma, Inc.?

Customer Service Representative (453) , Sales Associate (383) , General Manager (97) , Assistant Manager (66) , Customer Service Representative (CSR) (65) , Retail Sales Associate (58) , Stock Associate (58) , Seasonal Sales Associate (52) , Customer Service Associate (47) , Manager (41) , Operations Manager (40) , Customer Service (30) , Assistant Store Manager (28) , Cashier (27) , Customer Service Agent (27)

What are the pros of working at Williams-Sonoma, Inc. according to real employee reviews?

"Love having a part time sit down job and the people I work with are great." ((in 293 reviews)); "Work from home is great" ((in 232 reviews)); "Benefits are good and varied" ((in 164 reviews)); "My coworkers were great and very welcoming." ((in 89 reviews)); "great team and fun to work at during the Holidays" ((in 79 reviews))

What are the cons of working at Williams-Sonoma, Inc. according to real employee reviews?

"No training !!!" ((in 249 reviews)); "Low pay for such an upscale company; hours became very sparse when the economy began to fail." ((in 234 reviews)); "Poor management on higher level" ((in 230 reviews)); "The good managers walked out" ((in 114 reviews)); "Lack of responsibility taken from senior leadership and merchants to drive in store business and build overall total company comp results." ((in 94 reviews))

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Williams-Sonoma, Inc.

Williams-Sonoma, Inc. Operations Manager reviews

3.2

68% would recommend to a friend

(40 total reviews)

Laura J. Alber

92% approve of CEO

68% positive business outlook

Ratings by category

3.9

Compensation and benefits

3.8

Culture and values

3.8

Diversity and inclusion

3.2

Career opportunities

3.1

Work/Life balance

2.4

Senior management

Operations Manager employees have rated Williams-Sonoma, Inc. with 3.2 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Operations Manager professionals have a good working experience there. Williams-Sonoma, Inc. is rated in line with the average (within 1 standard deviation) by Operations Manager professionals compared to other employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

40 reviews

3.0

25 Mar 2026

Supportive teammates but varied leadership effectiveness

Operations manager

Recommend

CEO approval

Business outlook

Pros

Supportive teammates, fair compensation, and a reliable benefits package made for a positive overall experience.”

Cons

Leadership effectiveness can vary, and increased consistency in direction-setting would benefit teams.

2.0

10 Mar 2025

Much needed room for improvement

Operations manager

Recommend

CEO approval

Business outlook

Pros

You get to run your business unit as you need. There is a promotion of an agile/entrepreneurial spirit within the company. They rely heavily on 3PL with loading the trailers and there seems to be great responsiveness with internal and external customer needs.

Cons

Lack of clear direction. Making some of the simplest processes complicated. Excessive meetings. Lack of actual cultural and heritage diversity. Pay is not consistent with industry standards for management within the NJ/NYC/tri-state area. You can get a better paying job at the same level somewhere else.

5.0

9 Mar 2025

Good job

Operations manager

Recommend

CEO approval

Business outlook

Pros

I was happy working with them

Cons

Thank You for your Cooperation

Viewing 1 - 3 of 40 Reviews

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Williams-Sonoma, Inc.

Williams-Sonoma, Inc. Operations Manager reviews

Ratings by category

Reviews by job title

Supportive teammates but varied leadership effectiveness

Much needed room for improvement

Good job

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