The casual, collegial nature of WhereNet's culture presents one major problem for support staff. Engineers, programmers and other developers are free to blow off meetings and deliverables to support staff because they are deemed to be "too busy", "their plate is full", etc. Support staff are then left holding the bag, with no recourse to more senior managers. This is sometimes a serious problem. The solution currently used by support staff is to simply create their own paper trail of e-mails, voice mails, ignored meeting invitations and so forth, so as to try and prod key staffers to pay attention to their support deliverables. The results are mixed, at best.